[Resolved]  Philips TV Service Centre — delay in delivering the TV parts

Address:

Chennai, Tamil Nadu

Dear Sir,

I have made a complaint to Philips service centre as my TV was having some problem. The service centre details are , M/s Electro Care , Shop No. 106, A63, Kamaraj Colony, Dr. Ambedkar Road, Kodambakkam, Chennai - 600024. Tel : 24849494, 24849393

But they gave me customer care number of [protected], and asked to register my complaint. I did so on 27th January 2012 and the complaint number is PCHN[protected]. But on 30th I got the message saying my call cancelled. When I contacted the customer care they said the service centre person contacted me but I did not responded, but I never got any call from them. Again I registered a new complaint on 30th January and the complaint number is PCHN[protected], I think on same day they took some parts in the TV. But on 01st February I got a message saying that my call again cancelled due to “bill not available”. I do not understand this message and called the service centre, they said they are attending my service and IC need to be changed and 2 couplers to be changed and it will cost around Rs.1100 /-. I asked them to go ahead. On 02 nd when I contacted they said my TV parts are ok and they will deliver it by the day end. But they did not, when contacted them they said the technician who is supposed to deliver went on leave. When I asked to send other person they said my TV part is also taken to home by that person and they said on 03rd morning they will deliver the parts. But when I contacted in the morning they said evening they will deliver. But again when I contacted in the evening they said there is no technician to deliver and they will give it and o4th. Got angry by their response I made call to the customer care person, he simply says only the service centre person is responsible, all they can do is register again another complaint and they gave the number as PCHN[protected]. I again contacted the service centre person and argued to deliver it by today other wise he need to pay a penalty of Rs.200 /-. But he simply say he can not give the parts. Even when I said I will go to the consumer forum he said no problem.

Since 27th I am making so many calls, I though Philips being a reputed company they will give proper service, otherwise I would have opted to some local technicians. Due to their fault they are delaying the delivery of my TV parts. But they are not at all acting responsibly, I want them to compensate some money as I have spent my valuable time al these days making calls and also I underwent some stress.

Regards,
K.Senthil Kumar
Alwarthirunagar, Chennai – 600 087
M: 91-[protected]