[Resolved]  Philips & Videocon — Refusing to honour the offers

Dear Consumer,

We regret the inconvenience faced.

We would request you to share your contact details with us in order to get this issue resolved for you.

Thanks for your patience.

Regards
Philips Consumer Care
[protected]
[protected]

Dear Sirs,
I had written three mails to your customer support. I have talked to your Mr.Manish "N" number of times. I only recd. acknowledgment to the mail saying Phillips will revert back but NEVER got a answer/solution till date. For your information I have not paid for the TV to the dealer M/S. Radhika. AND TILL DATE THE PROBLEM IS NOT SORTED OUT. My contact details are as:
(M)[protected]. E-mail: [protected]@eth.net, my res. address is: Row hse No:3, Sukh Nagri, Bijli Nagar, Chinchwad, Pune 411033.
I only regret an organization like Philips does business is such a shabby manners which has forced a customer like me who was philips fan for past 48 years to move away.
C.R.Nanda

Sir,
Similar to your comment, even I was fooled by the Philips/Videcon tieup with regard to Worldcup offer. You will see the name is only Philips but every thing of philips is that videocon is importing the TV from China. I was offered for 4 years warranty, 4444/- d2h connection offer.(I got it on 31st MArch, 2011). Till date no one has bothered either from Philips/Videocon about the customer who has invested so much. It is atrocious service.
Till date 7th May, 2011 (16.35 IST) they have not talked about 4444/- offer. Even for getting the d2h connection I was driven from pillar to post to pay Rs. 500/- for initial charges.
Today at around 16.00 hours on 7th May, 2011, they have disconnected the services. When it was their duty to proivde the services as per the terms at the time ofpurchase, they have disconnected for their fault and not because of customer. My since suggestion is not to get lured away and not to but either Philips TV or the d2h connection since both belongs to Videocon only.
Misguiding the public and looting the hard earned money from the public
S. Srinivasan, Chennai
[protected]

After my above comment giving all the contact details Philips had asked for they have now restored te D2H license as per agreement. But Philips had no courtesy to call me or acknowledge my complaints. One gets a feeling since this guy is talking too let us shut his mouth. Mr.Srinivasan if few more people open out then may be Philips wake from their sleep.
Yes I have moved away from Philips after being user of Philips gadgets for the past 45 years. I feel institutions like Shiv Sena must drive companies like Philps out of the country.
C.R.Nanda

It is genuine request, please don't buy any Philips TV, They are not worth of a single rupee, they are liability on you, their service has LESS THAN ZERO points, I bought one LED tv spending Rs.1, 30, 000 with 2 year warranty, that tv stopped working within few day of arrival after a lots of effort (around 3 months) we got new tv and that tv stopped working after 2 days of arrival and again after LOTS LOTS OF EFFORT (around 4 months) we got new tv as replacement and that new tv dint work for SINGLE MINUTE, when they install it IT WAS NOT WORKING ... and guess one thing they dint pick any of tv from my house all 3 tvs are at my home and just reminding us daily what a BIG MISTAKE we have done by spending Rs.1, 30, 000 and its been more than 1 YEAR still no solution. Every time i call them they said we will let you know next day and NEXT DAY NEVER COME yet.

I had bought a 32 inches Philips LCD TV back in Feb 2011 from Ezone Bangalore... I decided to buy the TV only becuase they said that it has 3 yrs extended warranty (on account of the world cup 2011 offer)... Now after almost a year and half the TV has broken down. I lodged a complaint on 21-Sep-2012 and the service engineer visited our place after pleading and making more than 20 calls on 28th, he chekced the TV and said that the mother board is not working and he said it needs to be ordered, , and today (18-Oct-2012) he visited our place again after 50 - 60 calls, after I visiting the Ezone showroom almost 4 times and to my suprise he says that Philips has not sent the part which he had ordered for, now he needs to again order for some other parts. I dont know how many more days would it take to receive those parts from thier head office. Furhter he says that the extended warranty is not applicable for the parts.

Fist thing is I really don't understand Philips being an MNC how can they have such a hopeless aftermarket service and such irresponsible work force. Secondly when they gave the extended warranty why doesnt it cover for the parts? I read in the warranty card that it covers the labor and even the parts. Can anybody from Philips contact me and help me get this issue resolved. My phone number is +91 [protected].

LED 6977 Problem Main Switch

Dear Sir, I am not very Happy from the Service of philliphs .its too bad ...your service is very poor..I will never tell someone to purchase LED Again... Saurabh Jain [protected]

Steam Iron GC1905

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