[Resolved] Philips Water Purifier — Underperformance of Water Candle

sohiltri

from Madurai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Respected Sir,

I would like to bring to notice regarding the under performance of Water purifier Candle. We bought Philips water purifier in March 2010. While buying Philips salesperson promised us that each candle will last upto 3000 L or approximately 6 months if the daily consumption is about 15 L.

But ever since we started using it, each candle works only for 2 months i.e., around 1000 L and then red light starts blinking. Thus we have been changing candles every 2 months. When we placed complain, Philips technician replied that water quality must be very bad and thus the under performance of candle. Water quality is no way as bad as seemed to be pointed out by technician. Water input is the same drinking water we receive from Chennai corporation.

Is it really true that usage of candle depends on water quality ? If yes, then why do Philips sells water purifier with false promise and deceptive advertising ?

Thanks,
Atul Shah
65, Jeremiah Road,
Vepery, Chennai - 600007

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ErSaurabh

from Mumbai, Maharashtra

I know, how it works --
Outsourced workers by Philips, fit an outdated/old candle in the purifier and kept a new one with them to sell. That's a reason it starts giving issues.
How I get to know about this --
I purchased a Philips purifier, after 2 year I asked for candle replacement through customer care. A technician came and asked me for original bills. I said, why you need bills.. I am paying for this replacement and services.. he insisted again saying.. we need for verification. When I went out of kitchen to bring bill, he quickly replaced the candle. When I returned he was done.. I was unsure as I haven't seen new candle. While leaving, he asked if he can take my old candle with him.. I said No.
Once he left, I feel something went wrong.. I opened the purifier and New candle was in bad shape.. It was even worst than my existing old candle.. I quickly called that guy and shouted on him.. He came back and said sorry to me.
He said, he didn't have another candle.. and assured that he will come and put a new candle tomorrow.
Next day he come with a brand new candle and fitted that.. said sorry again and requested not to complain else he will loose his job.
Still I complained about him but not sure what would have happened with him.

So be careful .. candles can be washed and refitted into the purifier.. You yourself can do that.

Saurabh Mishra