| Address: | Mumbai City, Maharashtra |
I had ordered a order for two Pizza, one chicken and corn and Panner Pizza, two Coke and two Garlic Bread on 39883988. Order was taken by Call center executive Jeetendra at 8.22 PM on 1st June 2013 and the order was confirmed and promised that the delivery would happen by 9:02 PM on same day. Same was not received by 9:15 and from 9:15 PM to 10:25 PM i had called six times to the same number. On my third and fourth call i was promised that the store will call me back, however i didn't received any call from anybody. On my fifth call on my insistence i was given a number of Kandivali West Store Manager Mr Subodh - [protected] and when i called him he said that the order was not received at his store and he told me to call on 3988 3988 and Speak to Mr Suraj the Area Manager. I called the number again and i insisted on speaking to the higher authorities and after waiting for almost 20 minutes finally my call was attended by Mr Tajumul who was a team leader. After speaking to him and to my horror he was the team leader of Bangalore call center and my call was transferred to Bangalore. I was very upset and he said that he will make the mumbai call center manager to call me. But i didn't got any call. It was a very bad customer service and i felt that my complaints was completely ignored and i was taken for a huge ride for a good two hours. I am very upset as my three year daughter who was eagerly waiting for the Pizza was disappointed and it was very difficult to convince her. I was literally taken for a ride by a very reputed institution and was mentally very disturbed by this kind of service. I feel that my complaints is completely Ignored. Was this information helpful? | 
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