Kent RO — Poor After Sales Services

Prosenjit Sen

from Mumbai, Maharashtra

Address:

West Bengal

Purchased KENT -RO Water system with lot of expectations... few months after the installation the Motor/Pump kept on for Hours even though the water level is full and drofting out of the storage tank.... every time they visited but nothing has happened to rectify the problem hence the Pump is in bad shape now in just more than 1 yr time. the Dealer cum Service provider at Kolkata just waited till the Warranty period so that they can force to pay for the AMC. after i have paid them the money they changed 2 out of 3 filters but all of them are blocked in justa month period. recently my unit was services as ther were no Water filtration... Carbon filter is discunnected , I dont know why....

its a very poor kind of service and forcing the brand to loose reputation..

Prosenjit Sen
[protected], Kolkata, West Bengal

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Comments

maniraj

from Delhi, Delhi

I have purchaed 15.10.2009.kent ro no.(kr[protected] from dokania & sales . d.n. sing rd. bhagalpur ph.[protected], bihar. Not good response by the your dealer. i call to again -again to mr. navneet jee. ([protected]) but not response. i think navneet jee is a not responsible man for this . i got service after 1-2 weeks after complain.so plz. you talk to your dealer for this matter. and to solution our problem. i hope that best servive received in the future by your team.thanking you.

from -RAJESH RANJAN, AT-ALIGANJ, AMBABAG, DIST-BHAGALPUR, BIHAR.CELL NO. [protected]