| Address: | Ghaziabad, Uttar Pradesh |
Hi,
I am using reliance data card ([protected]) in Ghaziabad (UP).
As i called so many times to customer care, that from the last 45-50 days i am
not getting connected to internet through reliance data card. I have 5GB
download plan and able to use only 100 MB in last month. Customer care executive
always excuse me that this is because of some technical problem (conjunction)
going on in this area and will be resolved in sometimes, and the last date given
to me was 15th January to resolve this problem. But still I am facing the same
problem.
So I already raised request for full waiver of last month bill and got
confirmation from executive, my complain no is[protected]. But still i am facing
the same problem, So i am not going to pay any bill for January month also.
Daily i called to customer care and waste around one hour for only complain and
never get any feedback from customer care side.
I am very dissatisfied and frustrate with your service and never expected this
type services from Reliance or any other service provider. You are only making
fool to customer and are the worst service provider in this i purchased your
device in Rs. 2000 that is totally useless for me. I am really ashamed to
Reliance and also myself that i am an Reliance customer.
I would want this to be taken on priority and resolved at the earliest.
Thanks and Regards,
Kapil Tyagi
[protected]
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Reliance Data Card — poor, disappointing and harassing service
Data card # [protected]I got data card connection on July 1, 2009.
The reliance people called us and gave CAF No [protected]
They told my Credit Limit was Rs 850.00
But they disconnected my Internet connection for just Rs 242.00 and didn't inform me.
I paid Rs 300.00 on August 10 at an outlet. Till today,[protected], I have not got my connection. I went to
to Reliance World, Cunningham Road, where I had purchased the Data Card. The told that the bill I have
paid is not reflecting in the system so they can't do any help to me. They told me to go to the same
outlet where I paid the bill. I wrote a complaint and asked endorsement and they told that they can't
receive the complaint and give acknowledgement. The manager Mr. Prashant told me to go to the head
office in MG road. I now repent for not taking BSNL Broad Band Connection.