[Resolved]  Pratham Motors — Inconvenience and misguidance to Customer

Address:

Pune, Maharashtra

Dear Sir / Madam,

I had booked Hero Honda CBZ Extreme at Pratham Motors, Wakdewadi Pune.

Since I wanted the bike at its earliest, I had made full payment in advance on 18th July 2010. I was given an assurance that the bike would be available on Wednesday 21st July 2010 and I can take the bike home on 24th July 2010 because by that time passing would have been done.

On Friday 23rd July 2010 that there was some problem with papers and Passing has not been done, due to which the vehicle will be delivered on Monday 26th July2010 instead of prior committed day of Saturday.

As I wanted to book the vehicle under my newly owned home, at the time of booking I had brought all the documents concerning to my new home, still the agent at Pratham Motors was not able to tell which of the document has to be submitted while booking.

I din't knew that RTO changes their list of documents to be required for passing suddenly without intimating the Dealers and/or Owners.

Also after screaming and complaining the agent at Pratham Motors gave me some false hope that bike will be available on Saturday or Sunday, but nothing was the case. As a customer I was constantly misguided and was kept under wrong impression that somebody from Pratham Motors was working for availability of my bike, but such was not the case.

I was thoroughly unsatisfied with the treatment of Pratham Motors towards customer and I feel like cheated.

Regards,
Gautam Lapsiya