[Resolved]  Prepaid — Deactivation

Dear Cutomer Care,

I have taken a prepaid connection on 8th Dec 09 and it worked for one week. Since It was not working for more than one week, I approached the Senior executive at Chrompet Outlet and asked me to submit the address proof again and done so on 1st Jan 10 and I was told that before 1700h the number will be activated, that has not been happened as committed. The number activiated on 2nd Jan 10 at 1130h.

On my surprise the number again got disconnected on 4th Jan 10 saying that the documents not received. On 5th Jan 10 evening again I went to the out let at 1800h and almost spend 1 hour and I was assured that within one hour the number will be activated. I have approached the customer care today around 1245h and the executive is not in a position to give suitable solution to my problem and directing me to go to Chrompet Outlet or RA Puram Outlet.

I am certainly not happy with the way the reputed firm like Vodafone acts. My doubts are as follows :-

a) While giving the connection, your staff is verifying the address proof. They why you wanted adress proff again.

b) Irresponsible staffs without basic knowledge of dealing with clients are being posted at outlets. Why can't you look on it?

c) Why should the customer spend lot of time in your outlet in que (even there is no chair provided in outlets where senior citizens and ladies have to wait) inspite of giving correct address proof.

d) Why the customer is not being informed before disconnecting the connection ?

e) Who is the competent authority to deal with such issues, since the personnel posted at outlets are inefficient.

f) Why can't you set a proper procedure for issue of new number ?

g) Once you accepted the application why there is a doubt arises after giving connection ?

Shall I get a proper response from the competent authority of Vodafone?