| Address: | Bangalore, Karnataka |
PRIVATE & CONFIDENTIAL
Mr.Ravi Puravankara, Founder & CMD,
With due respect to you, I as a customer, who has a great desire to buy a 1180 Sq Ft flat in your Provident Welworth City – Bangalore, regret to put forward my grievance, which please consider and render your valuable justice.
Having got attracted with your basic price Rs.1900/- per Sq Ft advertising strategy for buying a flat in your Provident Housing Limited project (Provident Welworth City), I was in communication with your Sales Executive Mr.Lokesh since a fortnight back onwards and I desired my interest to buy one 3 BHK flat of 1180 Sq Ft size, provided if there is space for negotiation on your advertised price tag of Rs.1900/- per Sq Ft. To this Mr.Lokesh spontaneously assured that the rate is negotiable & requested me to visit your project site & office personally thereby he along with his AGM shall do the needful on the final pricing of the flat. Accordingly, I took off from my busy work schedule & with prior intimation to Mr.Lokesh I exclusively planned & visited your office on 15/1/2011 in the afternoon hours & visited your project site along with your Mr.Lokesh.
During the site visit, I was given the first shock by your Mr.Lokesh that too surreptitiously informing me that there are NO 1180 Sq Ft flats available, as all of them are booked to the best of his knowledge. I was not able to digest the shocking statement made by your Mr.Lokesh as it was only confirming he going back from his commitment. I questioned Mr.Lokesh – What am I here for? Why have you requested me to come all the way from Mumbai – Bangalore? Have you called me to face insult & disappointment? Am I to understand your Company is taking loyal customer for granted? Reacting to my questions put, your Mr.Lokesh owing to his guilt further assured me at the site itself that he feels 2 or 3 flats of 1180 Sq Ft size may be available in one of the block which location also was shown to me & promised me that he shall let me know the exact number of flats available status latest by evening (i.e.15/1/2011) and silently handed over to me a leaflet & pricing details of 845 Sq Ft & 1075 Sq Ft flats with basic price starting from Rs.1884/- per Sq Ft to Rs.2071/- per Sq Ft, and to which I responded to Mr.Lokesh that these are irrelevant to me & requested him to stick to his commitment on basic pricing assured to me. Once again Mr.Lokesh assured to me that he and his AGM shall do the needful to my satisfaction and hence I need not worry.
Later in the evening Mr.Lokesh called me on my mobile & confirmed that 3 flats of 1180 Sq Ft in 4th, 5th, & 6th floors are available & mutually it was agreed to allot the 1180 Sq Ft flat in the 5th floor of your block which plinth is yet to be started & was viewed by me too during site visit. Simultaneously Mr.Lokesh also requested me to visit his office tomorrow (i.e.16/1/2011) & meet his AGM to finalize the flat deal.
I too made a humble request to Mr.Lokesh that, firstly, he very transparently discusses with his AGM on my final basic pricing which he assured to me & confirm the same to me tomorrow (16/1/2011) – which will make a clear sense o[censored]nderstanding of your transparency towards sticking to your commitment, thereby making me confident to have a fruitful & meaningful meeting with your AGM & smoothly close the deal. Mr.Lokesh assured to do so & call me back with confirmation tomorrow.
On 16/1/2011, Mr.Lokesh at 10:21am called me on my mobile only to know as to when I plan to visit his office and meet his AGM. I recapped to Mr.Lokesh our last evenings discussion on your transparency & once again requested him to be transparent & crystal clear on the final basic pricing to be offered to me & only then let us have a fruitful & meaningful meeting with your AGM. Though Mr.Lokesh stated that he has already discussed my issue with his AGM, he further stated that he shall discuss with him once again & confirm the final basic pricing & call me back. Isn’t it ridiculous? & also lacks total transparency.
Now on 17/1/2011, Mr.Lokesh at 11:05am called me on my mobile only to inform me that his AGM is awaiting to meet me in his office & checked with me as to When & What time I shall be coming to your office. Mr.Lokesh didn’t mention a bit on my clarifications sought on the final basic pricing issue. By now it was also very evident to make me feel that I am being taken for granted by your management & that my patience is also being tested. This attitude of your Company was just not acceptable to me at all & I spontaneously remarked to Mr.Lokesh that your Company lacks transparency & I smell something fishy about your company’s dealings & it also confirms that your Company is working very unprofessionally. As usual, Mr.Lokesh requested me that he shall get back to me in 10 minutes with positive answer after co-ordination with his AGM.
Now on 17/1/2011, Mr.Lokesh at 11:20am as promised once again called me on my mobile, but this time he directly put me on to his AGM & requested me to speak to him. I heard a voice, I am AGM speaking , What can I do for you Mr.Ravikumar? I first asked him to introduce himself with his name, so that I am aware I am speaking to Mr.X the AGM of your Company. Only then he revealed his name and spoke I am Venkat AGM speaking. I spoke to Mr.Venkat that, I believe you are continuously appraised by Mr.Lokesh on my core issue which is crystal clear & that I am awaiting a positive answer from your end as confirmed to me by Mr.Lokesh. Mr.Venkat, pretending to be unaware of my core subject referred herein, he spoke that, Yes I am told by Mr.Lokesh that you are interested in buying a 1180 Sq Ft flat in our project. I spoke that, Yes this was decided by me when I was in Mumbai and was in communication with your Mr.Lokesh & was lured by him to come to Bangalore & to negotiate further on your advertised basic price tag of Rs.1900/- per Sq Ft. Mr.Venkat (Very Ruthlessly Beating Behind The Bush) told me that, first of all we do not have any flats in 1180 Sq Ft size, as almost all of these are sold out and these 2-3 flats which we have are management quota & out of which we are offering you one in the 5th floor & it will approximately cost you total Rs.33 Lacs. I spoke to Mr.Venkat that, I do not want your vague reply, kindly let me know the basic price per Sq Ft of the flat that you have worked out. Mr.Venkat replied with a pause, the basic price is Rs.2356/- per Sq Ft (approx.) {What a sudden shock was given to me by his this unrealistic basic price – which basic price I could never even imagine} I spoke to Mr.Venkat that, Are you taking me for a ride & compelling me not to buy the flat in your project. Mr.Venkat spoke that, it is your choice whether you want to buy or not, but this is the rate & he also further confirmed that this rate has been approved and finalized by our MD Mr.Ravi Puravankara. I replied to Mr.Venkat that, this only amounts to “breach of promise & deceiving” by your Company to its loyal customer, who has been“ lured” by your advertised basic price tag of Rs.1900/-per Sq Ft & on which space for negotiation was assured by your Mr.Lokesh in co-ordination with you and accordingly requested me to come personally from Mumbai – Bangalore & visit the site and finalize the deal to my satisfaction. Now Mr.Venkat tells me that, why don’t I go for 845 Sq Ft or 1075 Sq Ft flat as they are available in plenty & which he can offer @ Rs.1850/- per Sq Ft onwards > {Please Note:- Here plenty of flats are available that too with a huge difference in basic price in comparison to 1180 Sq Ft flat – Isn’t it illogical & suspicious?}
I told Mr.Venkat that these sizes does not interest me at all & this was made very clear to Mr.Lokesh too before I left from Mumbai – Bangalore and confirmed to him that I am only interested to buy 1180 Sq Ft flat in your project – Had you informed me earlier itself before my leaving from Mumbai – Bangalore that you do not have 1180 Sq Ft flat, then I would have not ventured at all. But now it clearly confirms that you & your Company are working with unethical business practices, that too without showing any care to its loyal customer. Mr.Venkat expressing his arrogance boasted that our project is hot cake & our selling strategies adopted does not compels us to persuade or convince any one to buy as we have many customers in queue to buy flat in our project & concluded asking me to decide & get back. – Isn’t it Shameful & Disgraceful of your Company?
Today, People are seen as assets of any organization – The Strength of any organization is it’s people at all level. Organizations which have “RIGHT MAN IN THE RIGHT JOB” are sure to grow towards achieving the company’s objectives.
Mr.Venkat with his uncouthness holding senior position in your company, has made it clear that your company’s value for customers is “ZERO”. Even your vision, mission everything goes for a toss & is baseless with such people misusing their powers towards shouldering their responsibilities in your company.
I kindly request you to look in the matter under correspondence, in the interest of your company’s growth & most importantly towards “Customer Satisfaction”.
Awaiting your prompt favorable response at the earliest.
Thanking you,
Yours faithfully,
R.RAVIKUMAR.
(M) [protected].
c.c. Mr.Ashish Puravankara-JMD, Mr.Nani R.Choksey-Dy.MD, Mr.Jackbastian K.Nazareth-CEO,
Mr.Anup Shah, Mr.RVS Rao, Mr.Pradeep Guha, - Independent Directors.
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