[Resolved]  Pure IT — Cheating consumers

Address:

Bangalore, Karnataka

I am water-Purifier -> HCL - "Pure-It" consumer.. have been its consumer for last 2.5 years..their service was good initially. Every 4 months the appliance Filter n Battery-kit needs to be replaced with new one (inidicator turns Red, indicating that appliance wont work any furthey with old battery). They service executive used to replace on time n collect the charges after showing the bill, which we used to pay-off.

But last two occassions, had bad exp with "Pure It" servicing executives,had booked for replacement of kit , but got response after 5-6 days...

Every 4 months the filter n Battery-kit needs to be replaced.But the Pure-It has increased the charges of simple plastic filter from resonable Rs35 to Rs 100 recently which was unfair, and also increased cost of battery-kit..which makes consumers think of the appliance, wheather to use OR not...

The Service-executive person had come 5 days after booking for it, and that too, without the receipt/bill from Pure-It and had charged more than usual..
On asking for producing the bill @home, he refused n then took his battery-kit back and left without replacing the old one with new one!!

Hope :( such ppl dont get away without facing punishment, as they r also spoiling the image of HCL - Pure It!

Need to take apt action n ensure that consumers are not treated like this again in future!