[Resolved] Pure IT — WORST PRODUCT | |
Dear Sir, I am Rajeev from Bangalore. I purchase "Pure It water filter" in April 09. After that faced a lot of problems mentioned below but no action taken by the company. 1) According to Company its removing the hardness of water. Its not doing so. 2) The inside container become very rough, while cleaning its scraches the hands as well. I already made 10-15 calls for replacement for the same. 3) According to company it purify the water but never seen the pure water coming from it. I found a different kind of dust there in system moving in water. 4) Battery replacement. For abover issues i called their service help line number [protected] and speak to company area manager as well. With continousely following up with them for above issues i used to listen only one statement - "Sorry sir, It will take another 3 days.". Except that they have nothing to say. I have a simple question to you. Why these kind of products are there in market for which we paid to get the thing as they specified but not getting? I believe you will take a necessary action against this request, as its not the matter of only my family who is using this product but also so many families who is using the same product. The other complaints you can also see in this section. Waiting for your response. --Rajeev Sanghi [protected] Was this information helpful? | |
Complaint marked as Resolved
Verified Support Sep 09, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. M.L.VERMA, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pure It — worst product and service
I have changed two germ kit batteries of PURE IT within 6 months. The second one of 2250 ltr.is empty within two months. Customer care executives behave rudely beside say sorry or any solution.