[Resolved]  Pure IT — Delay in germi refill pack

asked for a refill two weeks ago. I was assured of one immediately after 3 working days. I am still to see any sign of it. The call center is useless. I call them everyday and they repeat the same lines - that it will come by 8pm (the time they close the call center!). Of course, it never comes. Ask for the phone number of the shop that should service our area, and they don't even know it! Pathetic to say the least. While we would expect better responsibility toward consumers, this company appallingly seems to feel neither responsibility or accountability. It is atrocious. One doesn't know where to turn - can't believe its actually a corporate!!
Praveen Singh
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