[Resolved] Pure IT — pureit service team | |
This mail is regarding a well deserved praise to the services provided by your pureit department. As my experiences with service department of each and every company has not been so good, I expected the same secondary level of quality from HUL but fortunately my expectations were proven wrong by pureit service team. I was pleasingly surprised to see that the serviceman used the sanitizer at first and then before doing anything further he properly cleaned the whole device with tissue paper. Honestly speaking, this kind of service and hygiene consciousness in India is unexpected(which is an unfortunate thing). After the service was done Pureit office called me Up and confirmed about the status of my satisfaction towards service. Then he asked various questions regarding the service which I answered positively. At the end I would like to praise the whole service team for taking care of the customer satisfaction. That was my best experience with any service department I have ever come across with. I hope this good work will carry On. Mona Sharma w/o Sanjiv Sharma H.No.816, Sec-6, Karnal [protected] [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Pure It — QUICK RESPONSE FROM PUREIT
DEAR PUREIT TEAM,THX FOR QUICK REPLY ON MY REQUEST AM SO HAPPY FROM YOUR SERVICE PART WHICH REACHED AT MY HOME IN VILLAGE WHICH NOT SO EASY EVEN NOT EXPECTED FROM SIDE ANY COMPANY GIVE SERVICE IN VILLAGE WITH IN SHORT TIME. THANKS SIR
RGDS
[protected]
[protected]
PUREIT (HINDUSTAN UNILEVER) Customer Satisfaction — Satisfied from service provided
I am very much satisfied with the service provided by the Purit water purifier agent M Durgaprasad (mobile [protected]). He has explained and given the demo perfectly. Thanks to Mr. M Durgaparasad for his good work and All the Best to Purit department of Hindustan unilever for having such good marketing person.Pure It — service
I am a customer of pureit from last 8 months. I am happy with the kind of service received. I appreciate the way technician provided me additional information about the product. Hindustan Lever Company really rocks. It keeps on providing us useful products on which we can count upon. Recently I brought its product Pureit Marvella . Its design, its working and the quality of water that it provides is really up to the mark. Even its servicing is so quick. Whenever we call on customer care for any kind of technician help or any kind of clarification, the technician visits our place the same day and guides us about its usage and clears all our doubts. I always wanted to use this product carefully as water is the most important thing in our life, for this i called about 4-5 times for technician help and every time i was entertained same day, they never hesitate to give the service, and by this now I am totally satisfied with this product as well as its quick service .Pureit actually gives pure water. I want to congratulate Hindustan Unilever for this Kind of product and service. I have and i will recommend this product to my relatives and friends.
Thanks and regards
R.SHARMI
NAGERCOIL,629001
KANYAKUMARI ,DIST
[protected]
Dear Madam,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Pure It — quality of product
I own a pure it since year back.pure it is challenging for 1 crore safety challenge.my pure it is giving smelly water and green fungus like substance,seeing that substance am nt willing to drink water.if hisdustan limited is providing the 1cr for sure or faking it . plz i think many are facing this probCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pure It — Regarding the servicing personnel
Hello,I had requested for replacment of the battery kit. The service personnel replaced it and accidently broken a part of thr product. He told he will replace the same the next day. Having waited for 1 week I lodged a complaint with PureIt helpline. Even after the complaint they are bothered to replace the broken part.
I recommnend not to purchase this product. Thier service personnel is very indefferent and irresponsible.