[Resolved]  Pure IT — Germkill Kit not delivered

I am using Pure IT water purifier from last 3 month.
Last Thursday 24th June 2010 i ordered pure IT germkill kit with reference no IS10/MUM[protected] and also compliant no. C[protected].

I left my home at 9 am and reached home at 7pm so I work at office between monday to saturday. Please ur service will come to my home after 7 pm.

The kind of service is very pathetic, and i am very unsatisfied with your services.

Please look into the issue ASAP as per company commitment you are suppose to deliver germkill kit with in 48 hrs and also 24 hrs.

Today it is more than 30 days, Germkill kit still not delivered.
my baby is not well due to water problem. email written but still no response.

Regards,
Lavina R Narkar
[protected] (SMS only)
Please log a complaint, as a consumer i am suffering.

i have given germkill kit battery order from last 10 days every day from TD-pureit received message your germkill kits will be supplied within 2 days i have received 10 message every day but till date not supplied
i dont understand why this compony giving guarantee of rs.1 crore safty and also showing advertise instead of advertisement if compony giving service then advertisement cost can save and also face problems if customers giving complaint to consumer forum
m.c.patil
[protected]

Pure It — No delivery of germkill kit

Hi,

I had ordered for my germkill battery kit on 9th. I was assured that it will be delivered to me on 11th.
When I called on 11th, they said that they will place the order again and it will be delivered on 11th.
I called again on 12th and logged a complaint. I was assured that it will be delivered on that day.
I again called on 13th and complained to a assistant manager Lakshmi. She assured that it will be delivered and I will get a call from the Bangalore cell in one hour. I did not get the call.
When I called again, I was told that it will be delivered.
But the kit has not been delivered.
Since water is a basic necessity, I do not have drinking water at home and have to fetch it from my neighbors.
I would like to file a complaint so that I can get the kit and get along with my life

Asif
[protected]

Dear Mr.Asif,

This is in response to your earlier mail regarding the Germ Kill Kit order.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person had visited your place and delivered the Germ Kill Kit, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected].

Rest assured of continued support always.

Regards
Pureit Team