[Resolved]  Pure IT — Complaint against inefficient service.

Address:

Tiruvallur, Tamil Nadu

Dear Sir/ Madam,

sub: Complaint against inefficient service.
Ref: Machine No-RP BO[protected]
Complaint No.C[protected]

I have using the water purifier for past three yrs. Till now there is no complaint in it and serves its need well. The service provided by your technicians are upto satisfaction.

As regular I have ordered the pureit Battery on 14.12.2010 and the order no is S10/CHN1675. The battery was delivered by the regular Pureit technician on 16.12.2010 around 3 pm. The payment Rs. 365/- was done to the technician by mode of cash. When requested for the bill the reply given by him is “NO BILL”

When I opened the box to install the battery in the machine the battery indicated as used and it was half red.

On the same day (16.12.2010) at 5. 35 I called the customer care number and infromed the same and registered a complaint for change of battery, bill. The complaint was taken by the customer care executive and the complaint number given to me is C[protected]. Again to confirm the same I called CC number and checked the same complaint was confirmed to me.

On 17.12.2010 the complaint is not rectified, On enquiring on 18.12.2010 at 6.53 am the reply given to me the status of complaint is open and it will be rectified with in 24 hrs.

The third day On 19.12.2010 even 4.29 pm I called the customer care and equired the status . The Executive apologised for the inconvenience and again he assured for again 24hrs.

Till now (20.12.2010 even) nobody as turned up and the machine is functioning under the Old battery.

Kindly arrage for the new battery with bill as early as possible as the complaint is being dragging for nearly 5 days.

Don’t consider this mail as a complaint but make solution for this problem as earliest.
Awaiting for your quick response via mail or phone.

Thanking You,

Date: 20.12.2010 Yours Sincerely,
Place: Pattabiram N.Muthukumaran

Address
No 6, old no 14, 10th street,
Anna nagar,
Pattabiram
Chennai 600 072