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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Resolved
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
I have purchased Pure it almost fifteen days back, from the first day its tap is leaking. I called that customer care and their executive came and told that he didnt have the new tap he'll do if tomorrow and afterwards he never came back.
After that I called customer care almost 5 to 6 times and every time they say that it'll be done in next one day.
After every one day of my complaint I get an SMS saying that your complaint has been attended Please give your feedback.
I dont understand what kind of process they follow. How they can send SMS saying so, even if no executive visited or called for the same. Such a pathetic experience I had.
I also want to escalate this issue to the higher mangement.