[Resolved] Pure IT — about poor service

jayant chowdhry

from Noida, Uttar Pradesh

Address:

West Medinipur, West Bengal

i have purchased pureit make water purifier in the month of May,2010 from the dealer M/s.Ganga Jamuna Electrical, Kharagpur, West Bengal with joy and confidence that atleast my kids may get fresh water. but i feel very regret that till date i have not received purified water continously for seven days.water supply by Kharagpur Municipality is fitted in my house. very frequently it gets out of order. your service system is so poor. dealer has tried his best but service engineer or any other apointed by the company has not responded. presently my purifier set is lying idle due to non maintainance by your service engineer. Experts dose not want to visit. they try to convince or repair by telephone.

the whole thing is that - service of pureit make purifier is so poor and it is established in the market.

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Complaint marked as Resolved

Verified Support

Sep 22, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr. jayant chowdhry,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team