[Resolved]  Pure IT Water Purifiers — Cockroach and Flies inside the Filtered Water Chamber

Address:

Kamrup, Assam

Dear Pureit,
I had purchase your so called ESTEEM product on 26.06.2009.After that I suggest my cousins and closed friends about your good products and among those 5 persons had purchaseed already.
The Battery life of your product is never completed as per your commitment.
Second and Major issue is some months back we found some COCKROACH and FLY inside the filtered water chamber, immediately we call to your TOLLFREE no. and accordingly the person comes and checked, found some point by which those insects goes inside. Second time after almost 2 months same later same things happen, again we lodged complaint and your person comes and they put some Cellotape!!!!! on it, that time only the maid servant was in home so they went by give that meaningless solution.
Finally yesterday again we found the same things and I !!!! called to your TOLL FREE no. Mr.Mahesh has recieved the complaint, at around 2.40 p.m. he commit me that he will send the person within one working day. Today, at around 3.30p.m again I call to the TOLLFREE since no one has come till that time. Around 5.30 p.m today one person comes to inspect and he too is not confirm what is the actual fault, and how these insects goes inside the FILTERED WATER CHAMBER.
Now the situation is like that if you are playing with us please don't try to do that.
1.I need the PROPER and PROMPT solution within 24 hrs. from this complaint given.
2.If for God shake any persons of our family felt in shickness with causes of Drinking water related, you need to give the full compensation.
3.Please change the DEVICE 100% with a NEW one so that I will not face any trouble in feauture.
4. If you are not agree with the replacement (the minimum solution) I don't have any alternate solutiona and will knock the door of Consumer Court without any hesitations.
Now decision is in your hand hope, you will understand this matter very seriously and will give us the Best of the Best solution.

Thanking you,

Regards
Mayur Mahanta
+91-[protected]