Pure IT Water Purifiers — Pure It – Disastrous service

I bought a Pure It water purifier on May’09 being convinced by the brand name of Hidustan Lever, price of the product and the post sell service guaranteed by the agent. But I feel no sorry to say it failed completely on commitments and very upset about the disastrous service of the product.

On demo the agent told that the service, maintenance and cleaning are done by the pure it experts on a monthly of fortnight basis and the customer are not supposed to disassemble the item. But since purchase date nobody has turned out for the purpose. Call at the service helpline never works as there are always false commitments with pile of excuses.

I’ve no idea how to continue with the product in future. I would like to bring this issue to the upper management and would appreciate if any position feedback comes towards it.