[Resolved]  Pure IT Water Purifiers — Germkill kit not working properly

Pureit Water Purifier — not responding the complaint

we lodge a complaint to instal new battery for pureit waterpurifier on 18.08.08 wide our complaint no;S 08/CHN/[protected] OUR CUSTOMER ID NO ;[protected] . We explain our position daily to the 24 hours complaint cell, but every day we got irresponsible reply only . Kindly take immediate action in this regard

CAROLINE

Pure IT Water Purifiers — battery kit r not delivilary even after 1 month

my dear fiends do not buy pure_it water purifier ..
its working well but its service of delivery of battery kit is very horible i[censored] call pure it help line they would tell u that they would send it with in 3 working days but it would come to house only after 10 to 20 compalant to help line only

Dear Sirs,

I requested pureit to replace my water filter battery on 11th of november 2008. So far not done. Whenever I call they used to say that today it will be done. We fed up with pure it. So I decided not to call for any thing to pure it rather no use other than loosing money for phone calls.

Pure IT Water Purifiers — VERY HIGH IRON CONTENT IN THE WATER

VERYHIGH IRON CONTENT IN THE WATER DUE TO DEFECTIVE MATERIALS USED INSIDE THE WAER PURIFIER.

Pure-It — not working properly

The battery of pure-it is weak and want replacement.

Pure It — not filtering

complaint no : CO91C99282
complaint date : 11.08.09
Address : House No. 18, Gali No. 1, Sanjay Nagar, Jahangir Puri, Delhi-110033
Phone No. [protected]

Complaint not attended by any representative since 11.08.09. So many reminders passed on over phone. Arrange to setright at the earliest. Facing Great difficulty.

DEAR FRIEND,

PLS DON'T BUY PUREIT ITS CUSTOMER SUPPORT &SERVICE WORST .

BATTERY KIT -I HAVEN'T GOT FILTER PAST ONE YEAR.

Pure It — Not Working

Hi,
I made a complaint with Pure IT and there is no response.
MY family is having troat infection due to using Pure IT.
What gurantee does Pure IT has for this.

Dear Jaswani,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure IT Water Purifiers — Problem Resolved

Hi

This is Damin Bakshi. I was facing problem with Pure IT water purifier. Now my complaint has been resolved. They have replaced they battery with no cost.

Thanks A lot once again

Pure IT Water Purifiers — delay in service

my mobile no. is [protected]. The new battery kit for my pure it purifier was replaced but it was not not installed properly... and complaint was registered on same day 12 august.2010. Neither i was provided with any complaint no. nor any representative came to fix the problem of leakage, even i lodged the complaint twice. I was given insurance of 24 hr. service..more than 4 days gone..no action has been take from their side...
Kindly look into the matter...

I had purchased a PureIT water filter; Customer Id No.-[protected]. After 4 months the Battery Kit turned red, so I had ordered another battery kit which was worth Rs.510 that supposed to give 2250 liters of filtered water, it was fitted in month of June but the new kit turned red again in end of August, so this battery kit lasted only 2 months.

Whereas THE CO. SAYS THAT 2000 LTR WATER WILL BE FILTERED by its BATTERY of Rs. 510/- BUT …!!!

Logically if I have to purchase battery kit 4~5 times a year, the cost will be more than my total purchase cost of the filter.

I have made lot of calls to the customer care but only assurances have been given to me by them and Inspite of my regular calling and complaint registration no response has been shown from the company’s side.

After my frequent phone calls at the PUREIT Customer Care Department. One of the Representative (Mr. Manoj) from PUREIT has visited my home to check the battery but I’m very sorry to say that he was just a fraud guy. When I forcely asked him to show me his I- card and his contact number he provided me a totally wrong mobile number and I-card, there was no I-card at him.

I can just say that, HUL IS JUST FOOLING THE CUSTOMER BY SENDING THE FAULTY BATTERY AND EARNIMG PROFITS, I SHOULD SAY THEY ARE JUST CHEATING AND HARRASING THE CUSTOMERS AND EARING GOOD PROFIT. MY LATEST COMPAINT NUMBER IS C[protected] registered on 7th September ‘2010 and the customer care executive who attended my call was named Mr. Kamal.

I have lost my trust and faith on Hindustan Unilever. I have decided not to go for any sorts of products recommended by “HINDUSTAN LEVER LTD" in future.

NOW, I ‘LL NOT BE HAVING ANY OPTION LEFT FOR ME EXCEPT GOING TO THE CONSUMER COURT...

(Waiting for your Response)…

(Your Earliest response in this regard will be highly appreciated )…

Regards

Vijay Gupta
Mobile No.: [protected]
(Same No. Registered in the Records of the company)

E-mail: [protected]@yahoo.com
[protected]@gmail.com

Pureit Water Purifier — HANDLE NOT WORKING PROPERLY

GOOD MORNING SIR. I 'D BOUGHT NEW PUREIT WATER PURIFIER IN APRIL/MAY THIS YEAR..RIGHT NOW I FIND THAT ITS HANDLE NOT WORKING PROPERLY...SO EITHER REPLACE IT OR REPAIR IT AS IT IS WITH IN PERIOD OF WARRANTY

THANX

VIJAY
H NO 2096 SEC 37 C
CHANDIGARH
[protected]

Dear Mr. Vijay,

This is in response to your mail dated 5th Oct'10 regarding your concern on leakage problem.
It was my privilege to speak to you.
I would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .
I would once again apologies for the inconvenience caused to you.
 
Our Service personnel will visit you on 6th Oct'10 & have the same rectified.
 
I would also request you to confirm me regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services or call up the helpline @[protected]
 
Rest assured of continued support always,
 
With Best Regards
 
Regards
Pureit  Team

Dear Sir,
Thank you for taking the time and effort to reach us on your concern. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed. At Pureit, we treat each complaint on a priority.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

I Complaint from phone. My complaint regd. But till date no service.