[Resolved] Pure IT Water Purifiers — Battery Kit | |||
I had purchased Water Purifier- Pure IT almost a year back. There is a germ kit battery needs to be relaced every 3-4 months costing Rs.365/- each. Suddenly they started charging additional charges as installation/ Travelling charges of Rs.30/- along with battery. When enquired, the updates were given that the Area is coming under Outside Service Area. However there is local office of Pure IT available locally not more than 2Km. This was never informed/ discussed while purchasing the unit. Every 3 months we have to incurr Rs.395/- (Rs.365+ Rs.30/- as additional charges). This needs to be addressed pl. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 28, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Mazhar Ali, This is in continuation to our conversation and the concerns mentioned in your blog dated 23rd Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 26th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Aug 06, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss. Rohini Shinde, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||
 3 Comments | |||
Comments
Despite four complaints since 21st oct.2009 my battery kit has not been replaced .It ts shame on part of corprate giants like HLL.
Pureit Water Purifier — Replacing battery kit
I had requested for replacement of battery kit on 17/7/10 at 14.30 hrs was given order no S10/DLI[protected].PUREIT sent message on my mobile that their representative will visit within 72 hours. No body came till 21/7/10. As such another complaint no C[protected] was got recorded from my mobile no [protected] to customer care no [protected]. on 21/7/10. Once again, as usual, their was no response. Therefore, on 23/7/10, I talked to them at phone no. [protected] and senr a message also. The messsage was delivered to them at 11.36 hrs.They are interested in selling the product. There is absolutely no after sales service.
I am 68 and forced to drink unfiltered water during rainy season when quality of municipality supplied water is always bad.
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+91 92 3050 0500 [PureIt]
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+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pureit water purifier — Battery Kit
I have submit my comlaint on dt. 17.08.09 to customer care and they assure me that your kit has been chanded in 1 working day. But the kit has not been changed yet.