Pureit Marvella

2 Reviews

deepashroff on Mar 26, 2012

change of pleated filter

I HAD PURCHASED A PUREIT MARVELLA .AT THRE TIME OF PURCHASE THE SELLER HAD NOT INFORMED ME REGARDING THE CHANGE OF THE PLEATED FILTER TO BE DONE EVERY 6 MONTHS. SO THIS IS IN ADDITION TO THE 650 RS. THAT I HAVE TO PAY FOR THE GERMIKILL KIT. CAN THE COMPANY PLEASE INFORM THE SELLERS TO INFORM THE BUYERS WHILE PURCHASING THE MACHINE ABOUT THIS ADDITIONAL COST?NO ONE HAD INFORMED ME ABOUT THIS.ISNT THIS CHEATING FROM YOUR SIDE?

1 Comment

Comments

Mar 28, 2012 by

hulpureit1

Dear Madam,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better. With regards to your concern of changing the pleated filter every six months, the age of the pleated filter will be decided on the usage and water quality and need to replace when it turns to brownish color to get safe and pure water. It is not mandatory to replace it every six months. We will be keen to get your issue resolved on top priority, please do forward your contact details so that the issue can be resolved up to your satisfaction.
You may reach us,
1. By replying to this response, or
2. Email: pureit.hul@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline: 1860-180-1000 / 1860-500-5678.
Regards,
Resha Parkar (resha.parkar@unilever.com)
Manager-Consumer Communication & Analytics