[Resolved] Pureit Marvella — Water leakage even if battery indicator is white | |||
I bought PureIt Marvella in February'12. The purifier started leaking suddenly on 14 May'12 even if the battery indicator is showing white. I lodged a complaint with Hindustan Unilever on the same day and asked the customer care to send the person as soon as possible because of summer days and we were having water shortage. I called four times since then but no one has come to my place to fix the issue. I must say that the customer service of HUL is very bad. They have not addressed the issue in last 48 hours. Nikhil [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Pureit Marvella — water leakage / battery replacement
Had lodged an initial complaint on 10 th may 2012 complaint no.C[protected] .After so may phone calls the technician visited my residence and had a look at the machine n commented that the battery needs to be replaced.For replacement of the battery I had to re lodge a complaint.I re lodge a complaint on 15/05/2012 morning complaint number :RFS /1700779. AFTER THIS COMPLAINT WAS LODGE I GOT A MESSAGE STATING THAT IF THE BATTERY IS NOT REPLACED WITHIN 72 HOURS THEN IT WILL BE REPLACE FREE OF COST. SO FAR EVEN AFTER 72 HOURS THE BATTERY IS NOT REPLACED N NEITHER HAVE I RECEIVED ANY REVERT AS TO WHEN THE BATTERY WILL BE REPLACED. TRIED SPEAKING TO THE SENIOR SUPERVISORS ALSO BUT IT SEEMS ITS JUST ANOTHER PHONE CALL FOR THEM. Dear Sir,
This is in continuation to concern mentioned in your blog dated 16th May 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 17th May and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
This is in continuation to concern mentioned in your blog dated 16th May 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 17th May and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pureit Water(hindustan unilever limited) — Water leakage from the Product (Marvela)
Respected Sir,We are using PuritWater(hindustan unilever limited) product,we are using it from past 4months and from that day we are facing water leakage from the product.We are giving compliant and consulted technician is solving problem though we are facing same problem.In past 4 months i gave 4 complaints.Sir you can trace our details by giving my mobile no:[protected] in product web site.Please take certain action against them,i am looking forward getting reply from you.
Regards
Ravi