[Resolved] PureIT Water Filter — NON SUPPLY BATTERY

[Resolved] PureIT Water Filter — NON SUPPLY BATTERY

T T.KALICHAMY from Chennai, Tamil Nadu

Sir, It is to bring to your kind notice that, we have been using your pureit for the last one year. Recently the battery is exhausted, and I registered a complaint for the supply of batter for about four times the first one for about 20 days back. Regularly calling the people over the helpline number wasting our valuable time and money. Till date, no supply is made by the Pureit people of West marred pally unit of Chennai bad so far. Now we are completely vexed with the negligent attitude of the people of your organisation. We had a high regard for your organisation hence, went for your product.Now are repenting for the same and advising against your product for our known people on account of this reckless attiutudes of your people. Yours sincerely, T.KALICHAMY MOBILE NO.[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

K. SRINIVASAN

from Bengaluru, Karnataka

I was the employee of Hindustan Lever and now joined Ashok Leyland. I bought Pureit in the year 2005 itself since it is the product from Hindlever. Though the services were good at the beginning, I am sorry to say, of later, the treatment to the customer has become worse. In fact your personnel are more particular about pushing the product but least bother about the "after service". For example I went to your Sembiam branch (Chennai) and registered for battery and talked to one Mr. Balaji who assured that battery will be sent within a day - but 10 days had elapsed - No positive sign.

I request you to please give utmost importance for the customer compaints and sort out immediate so as to stand in the Market and flourish further. Otherwise your dependablity will go off.

This is in the interest of Hindlever where I put my loyal service in the shoe division for more than 6 years.

Rgds

pureit

from Mumbai, Maharashtra

Dear T.KALICHAMY,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team