[Resolved] PureIT Water Purifier — Leakage of water from the equipment | |
sirs, The product was bought in the name of my wife, S Kanthamani, about 2 yrs ago.customer ID no : [protected].Device ID:RPM[protected]. On 27-07-09 I ordered Batterykit. A service man called on us on 28-07-09 & changed the bat.kit.& went away, saying that it was ok.After a few hours there was heavy leakage of water from the bottom of main chamber.I reported to the call centre. on 29-07-09 a service person came & replaced the rubber washer of lid on the polisher & declared that no leakage would be there thereafter & went away. I again noticed the leakage from same place on 31-07-09. ( 0n 30th & 31st I was busy with Varalakshmi Puja celebration, visiting temples, etc, ) On 01-08-09 I again reported to the callcentre seeking, their service immediately.I was nonchalantly answered back with the stock-phrase that my complaint would be attended to within ' 24 'hrs.I protested & remonstrated with them that this kind of routine rule of ' 24 hrs 'could not be applied bureaucratically in this instance as it is an unredressed continuation complaint since[protected]when bat.kit was replaced. Then they assured me that somebody would call on us positivly that day before 8pm i.e. 01-08-09 & it was re-affirmed by them sevaral times, even by 7pm.But, nobody has come till now, i.e.6pm.[protected]till this posting ! In most of the other organisations, like banks, if the cutomers' grievance is not solved within a specified time or at the desk level, the customers are entitled to approach highier authorities, whose address, tel.no., e-mail address etc. are displayed in booklets, brochures, name boards etc. Blatantly unfortunately, such an avenue is not available in this much advertised, having calibre &stature of great, gigantic proportions-called HINDUSTAN UNILEVER LTD. !!. The only avenue for customers to ventilate their grievance is CALL CENTRE, who are well trained to talk glibly & sweetly, to escape from their responsibility . Pl.advise me / suggest to me the ways & means to tackle this vexatious, recurring problem. R sarangapani Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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