[Resolved] PureIT Water Purifier — Bad Service | |||
Dear Sir/Madam, This is Pradeep Parulekar, customer of HLL's pure-it water purifier.I have ordered for immediate replacement of Battery Kit, since it indiates the same. My customer-id is [protected]. On 24th July' 2010 (Order No:S10/PUN[protected], I placed my request for a new battery. But as on date I have not received anything from them. Daliy, I approached them again the answer was “Sir, it will take 3 working days, that too the date which I requested for battery, wont count as a working day.” Kindly advise me what I have to do now. Because if this is the service what they can provide, then I would like to go for other products other than HULs. I am sorry to say, but HLL's after sales service is very pathetic at the moment. Regds, Pradeep Parulekar Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 18, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Rajesh Mishra, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||
 4 Comments | |||
Comments
Pureit water purifier — Service related
Dear Sir,This is about the shoddy services being offered by Hindustan Unilever Ltd for its product called Pureit. They have got a service center in Sector-8, Rohini, Delhi. I lodged an application for replacing the chemical of the machine. They gave me a time and recorded my address. Next day, they did turn up and asked me for 900 Rs so that they can go back and get the material issued from the stores. They gave me a receipt for the same. After few hours, another of their representative turned up and said that earlier person was not sent by their company and they are not responsible for the cheating. Also the incharge of center misbehaved with me and my family telling us that its out fault and we are trying to fool them I just wanted to know that how come my address and time of visit was leaked from the centre. At which they just said they dont know. I have not heard from them again. As a consumer i was left harassed.
Dear Mr. Bharat Prajapati
i am sherry from china, i have seen your inqiry from internet. you said you need ro machine. we are manufactory.
RO machine of 50-6000GPD water purifier equipment has been widely used in household, villa, food and drink, electron, medicine, electricity, chemistry as well as other fields.
we have a complete work team including R&D dept, purchasing dept, production dept, QC dept and marketing dept and so on, We producing all plastic parts by ourself, such as housing, all kinds fittings, low and high press switch, restruictor, ball valve, clamp, PP and so on, All parts through our strict testing . and have specilized in this line for more than 10 years.
i send you and eager to express our wish to cooperate with you.
i know it is very difficult to find a good suuply, but i know this line, hope some of my suggestion will help in line of reverse osmosis machine!
if you need my help and our product catalogue, pls feel free to contact me!
Sherry lee (foreign trade operator)
msn:[protected]@yahoo.com.cn
skype:heller.generator
Phone:[protected] Ext812 Fax:[protected]
E-mail: [protected]@myheller.com
Hangzhou Heller Science&Technology Co., Ltd
Adress:8F-B/C, DunanDeveloping Building, No.239 Taian Road, Binjiang District, Hangzhou, China
i am sherry from china, i have seen your inqiry from internet. you said you need ro machine. we are manufactory.
RO machine of 50-6000GPD water purifier equipment has been widely used in household, villa, food and drink, electron, medicine, electricity, chemistry as well as other fields.
we have a complete work team including R&D dept, purchasing dept, production dept, QC dept and marketing dept and so on, We producing all plastic parts by ourself, such as housing, all kinds fittings, low and high press switch, restruictor, ball valve, clamp, PP and so on, All parts through our strict testing . and have specilized in this line for more than 10 years.
i send you and eager to express our wish to cooperate with you.
i know it is very difficult to find a good suuply, but i know this line, hope some of my suggestion will help in line of reverse osmosis machine!
if you need my help and our product catalogue, pls feel free to contact me!
Sherry lee (foreign trade operator)
msn:[protected]@yahoo.com.cn
skype:heller.generator
Phone:[protected] Ext812 Fax:[protected]
E-mail: [protected]@myheller.com
Hangzhou Heller Science&Technology Co., Ltd
Adress:8F-B/C, DunanDeveloping Building, No.239 Taian Road, Binjiang District, Hangzhou, China
Pureit water purifier — service
Despite having logged in to customer care for services about one week back .No responce isforthcoming.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Pureit Water Purifier — Very pathetic service
This is just make my fellow citizens aware of the bitter after service from this company staff. They do not deserve to sell this product anymore since we will definitely end up as loosers. I had to go back to my old ways of water boiling, since even after 10 days of complaint no 'expert' turned out to check though I made an effort to daily call them up and following. Rather it was really irritating to listen to their false promises and keep waiting for the so called visit. More upsetting is the fact that the top branded 'Bosses" go on hiding when I try to ask about the false promises. None of them show any integrity of their words.