This is Pradeep Parulekar, customer of HLL's pure-it water purifier.I have ordered for immediate replacement of Battery Kit, since it indiates the same. My customer-id is 1927839953.
On 24th July' 2010 (Order No:S10/PUN1968-03693), I placed my request for a new battery. But as on date I have not received anything from them. Daliy, I approached them again the answer was “Sir, it will take 3 working days, that too the date which I requested for battery, wont count as a working day.” Kindly advise me what I have to do now. Because if this is the service what they can provide, then I would like to go for other products other than HULs.
I am sorry to say, but HLL's after sales service is very pathetic at the moment.