[Resolved]  PVR Cinema — Misbehavior by staff at PVR Cinema, SRS Faridabad

Dear Sir,

It is with extreme disappointment and distress that I write to you, but I have been left with no choice.
In a horrible event at PVR, SRS-Faridabad, i came to see the ugly face of PVR staff that how they believe to treat their customers & present them as who's who of PVR at their shows in night.

On Saturday (18th July) night, i bought two tickets of "Harry Potter & Half blood prince" in evening around 7:30 PM for 10:30 PM show.

When we reached 10:30 PM to watch the movie, then security guard checked our tickets & let us go in & thereafter hall clerk along with usher do the same & help us to reach to our seat. Then we happily started to watch the movie as ever before till the PVR staff along with then deputed supervisor humilited us in front of all others. Not only us even they did the same thing to one more family too.

Infact, when we had already watched the movie for about half an hour, then a PVR executive rushed to us & asked us to show the tickets. And then very rudely asked us to come out of the hall immediately. Before we could understand all this, i came to know that their ticket clerk Mr Rahul issued us wrong show timing tickets (7:30 PM) despite of my repetitevely request for 10:30 show tickets apparently because all people then was asking for current show tickets(7:30 PM).

Then finally their supervisor of that shift had suddenly come to us & started yelling the hell on us. I would also like to highlight here that he was also drunk on the duty.

After ascertaining the matter, instead of accepting the fault of their ticket cleark he started blaming us for using the expired tickets. He agreed that it is an overlooking over their clerk part but was not agreed to admit his mistake just because its his routine job so he can not make a mistake. We should have been looked at the timing after purchase. Its pretty obvious that when he was so sure that he can not issue us wrong ticket because of routine job so were we also becuase we have also been buying the tickets on routine basis & never come to face such situation.

Then suddenly that supervisor snatched the ticked from me & started asking for more money & pushed us to leave the hall immediately in uncourteous and illmannered way stating that we overlooked the ticket timing. If this was a mistake which almost everyone does at the time of purchase because it is kind of routine for all o[censored]s but i should not be asked to pay illegitimate charges rather my tickets should be replaced with the another one free of cost since there was plenty of time was left. Moreover if it (overlooking) was my fault then what was that which ticket clerk did while issuing me the ticket & moreover the security gaurd, hall cleark or the usher who all checked the ticket before letting us into the hall...????????

Instead of accepting all above, he kept on shouting to get another ticket or leave the hall... it was so appalling the way i was treated. They neither offered a sorry nor another ticket instead made us buy another ticket and on top of it did some amount of mishandling also by snatching tickets form me...

Moreover, he was trying to show his superiority that he is working with top corporate. Hence, with all your due permission i would also like to highlight here that i am working with one of the top most corporate i.e Maruti Udyog & getting handsome salary may be four times of what he is getting in this corporate.

At last we had to come back to our home & gone throught such mental distress. Against which least i expect to compensated with returning of my money back to me with complementary two free tickets along with an apology letter in writing from supervisor that he'll not do such thing again in future not only with me but to any one.

I realize that my situation may not be different, but I find this level of service completely unacceptable.

Hence, i want a reply in above manner in three days else i have to go to Consumer Forum & register a case of Mental distress & trauma.

Please let me know if PVR Cinema finds this request unreasonable. I appreciate the time you have taken to read this Your earliest action in this regard shall highly be regarded.

Paras Kalra
91-[protected]