[Resolved]  PVR Cinemas — Account wrongly charged and money not refunded

I had tried to book 5 tickets for 3 on the 24th Dec, 2009. Due to some glitch in your site the tickets were not issued and my account was wrongly debited for 1825. I see a lot of complaints on the same date for the same reason which assures me that there was a problem on your website.

It has been more than a week and the money has not been refunded. I did not receieve any email or sms confirming the issue of the tickets and the message on the website said "if the money has been debited, it will be refunded".

I see this as a fraud on your part by not refunding the money till now. Request you to correct this and immediately refund back my money.

Regards,
Nikhil
Contact number: [protected]

Rajesh1 Kumar/Associate/TS/Airtel Centre/Airtel
01/05/2010 02:18 PM
To
[protected]@pvrlimited.com
cc
[protected]@ccavenue.com, [protected]@pvrcinemas.com, [protected]@pvrcinemas.com
Subject
Fw: Regarding non refund of amount in account
P Please do not print this e-mail unless it is absolutely necessary P




Hi

I tried to book tickets on-line from your website with member login id :- [protected]@gmail.com 24/12/2009. i have not even got my ticket booked neither got any email or sms from your side still my payment is not refunded.

please go through the mail trail for transaction details

1. PRYA[protected]
2. PRYA[protected]

Thanks and regards
Rajesh Kumar Bamniya
[protected]





----- Forwarded by Rajesh1 Kumar/Associate/TS/Airtel Centre/Airtel on 01/05/2010 01:02 PM -----


"service" <[protected]@ccavenue.com>
01/05/2010 12:54 PM
To
<Rajesh11.[protected]@Airtel.in>
cc
<[protected]@ccavenue.com>
Subject
Re: Regarding non refund of amount in account
P Please do not print this e-mail unless it is absolutely necessary P





Dear Customer,

Thank you for contacting Avenues, we appreciate this opportunity to assist you.

This is in reference to your e mail mentioned below.

We have checked our records and were able to trace out two transactions with the order numbers: 29607 [http://www.maebag.com] and PRYA[protected] [[protected]@pvrlimited.com] are successfully processed through us and forwarded to your merchant.
For any further queries, please feel free to revert.
Best regards,

Govindraj K
Sr.Technical Support Executive

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]

Singapore: Avenues World Pte Ltd
16 Raffles Quay, #34-04, Hong Leong Building, Singapore 048581.
Phone: +[protected]
Fax:: +[protected]


Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
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----- Original Message -----
From: Rajesh11.[protected]@Airtel.in
To: service
Sent: Tuesday, January 05, 2010 11:17 AM
Subject: Re: Regarding non refund of amount in account


Hi


these are two transactions can you please forward me both transaction order number

Transaction Details attached









"service" <[protected]@ccavenue.com>
01/05/2010 03:06 AM

To
<Rajesh11.[protected]@Airtel.in>
cc
"Service" <[protected]@ccavenue.com>
Subject
Re: Regarding non refund of amount in account

P Please do not print this e-mail unless it is absolutely necessary P








Dear Customer,

Thank you for contacting Avenues. We appreciate this opportunity to assist you.

This is in reference to your mail mentioned below.

Your transaction for the order number: PRYA[protected] has been successfully processed through CCAvenue and same has been forwarded to your merchant

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant.Kindly be informed that Cancellation/Refund is a process which is always initiated by the merchant and CCAvenue, we cannot intervene in it.

For any details regarding the order/ services, we suggest you to get in touch with your merchant by email at: [protected]@pvrlimited.com . .

If you require any further assistance, please do not hesitate to contact us.
Best Regards,

Rohit B Naik
Technical Support Executive
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]
Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]

Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
********************************************************************************...⇄

----- Original Message -----
From: Rajesh11.[protected]@Airtel.in
To: [protected]@ccavenue.com
Sent: Monday, January 04, 2010 8:19 PM
Subject: Regarding non refund of amount in account


Hi


I tried to book tickets from http://www.pvrcinemas.com after deducting money from my account your website shows me message transaction unsuccessful your amount will be refunded .

Still i don't received my money back

transaction details are attached below..






Rajesh Kumar bamniya
A-14 sec 62 Noida
[protected]

Hi PVT has a very very poor website which give wrong result sometimes. I tried to book only two tickets, it took 520 rupees and also i selected only two seats, but your dirty site booked ticket for 10 tickets and took 2600 rupees. Don't even know how did it happen. The remaining 8 seats it detected automatically, it is really very very pathetic. Can you give me the solution for this what to do?.. Even i was trying to contact PVR customer care serviced number which has provided, no one is picking the call.

My contact number is : [protected]

My Ticket Details:

Dear KUMARESAN!

Your Tickets have been sucessfully booked, and details are mentioned below..

Booking Id BGLC[protected]
CinemaName PVR Bengalooru - Classic Cinemas (AUDI 5)
Location Bengalooru
Movie Name MADHARASA PATTINAM ( TAMIL ) ((U))
Show Date & Time Sun, 8 Aug 2010 @ 6:15 PM
No of Tickets 10
Seats Information NORMAL-J17, J16, E8, E7, E6, E5, E4, E3, E2, E1
Tickets Total (Rs.) 2400.00
Convenience Charge (Rs.) 200
Discount Amount (Rs.) 0.00
Total Amount (Rs.) 2600
Payment Mode Credit Card
Booking DateTime August 7 2010, 10:53 pm