[Resolved]  PVR Cinemas — Non Refund of Bad Transaction

Address:

Gurgaon, Haryana

Please see the below mail chains with PVR Cinemas but still didn't get the refund of bad transaction SAHR[protected]. They sent me a mail that refund the amount within 7 working days but now its been more than a month.

Please help me to get my money back of amount 330.00

Thanks,
Ankita Gupta

[protected] Forwarded message[protected]
From: <[protected]@ccavenue.com>
Date: Thu, Jan 5, 2012 at 11:21 PM
Subject: Order Refund from ccAvenue
To: ankita.[protected]@gmail.com



Dear Customer,

This is to inform you that the merchant has initiated the refund process for order number SAHR[protected] for your transaction on http://www.pvrcinemas.com. This refund request would be forwarded to the concerned bank and refunds completed as per bank procedure.Rest assured amount would reflect in your account as per the bank's procedure.

Until then we request for your cooperation.


[protected] Forwarded message[protected]
From: PVR Customer Support <[protected]@pvrcinemas.com>
Date: Thu, Jan 5, 2012 at 11:43 PM
Subject: Bad Transaction Refund PVR:[protected]
To: ankita.[protected]@gmail.com


Dear Mr/Ms. Ankita,

Greetings from PVR Cinemas !!!


Due to some technical problem your transaction could not be completed.

So we have refunded the charged amount, It will reflect in your credit card/debit card/net banking account, as the case may be, within 7 working days.

Kindly use any of the below mentioned methods to book your PVR movie tickets in future:

1) Visit our website www.pvrcinemas.com to make online booking

2) If you are on facebook, you can use PVR application on Facebook to book tickets

3) By calling [protected] to make a telebooking

Regards

PVR Cinemas


On Thu, Jan 5, 2012 at 1:50 PM, PVR Customer Support <[protected]@pvrcinemas.com> wrote:

Dear Mr/Ms. ,

This is to bring to your kind notice that due to some technical issues you got charged for the transaction but your tickets are not booked. So, we hereby assure that the if amount got debited will be credited back to your account within fourteen working days.

We also request you to use any of the below mentioned methods to book PVR movie tickets in future:

1) Visit our website www.pvrcinemas.com to make online booking

2) If you are on facebook, you can use PVR application on Facebook to book tickets

3) By calling [protected] to make a telebooking

Once again, we apologize for the inconvenience caused to you.

Regards

PVR Cinemas

[protected] Forwarded message[protected]
From: Ankita Gupta <ankita.[protected]@gmail.com>
Date: Wed, Jan 4, 2012 at 10:49 AM
Subject: Reminder #1: Refund the amount of Rs.330
To: [protected]@pvrcinemas.com, [protected]@pvrcinemas.com


On 21st Dec 2011 I have booked a movie tickets from PVRcinemas online by using Citibank debit card.

The transaction stucked in CCavenues with blank screen for more than 1 hour and tickets were not booked but Amount of Rs 330.00 has been deducted from my account.
I talked to PVR Sahara via Phone and they said that in this case bank will automatically refund your amount within 72 hours.

Then I have again booked the tickets for same movie time and same seats via citibank debit card and it is successfully booked. Below is the details:

Movie Name - 3D - Don2
City - Gurgaon
Cinema - Sahara(Audi 1)
No of seats - 02
Date & Show - 25 December 2011 and 10:00
Seats - Normal - J7 and J8
Total Amount - 330.00
Booking ID - SAHR[protected]

Name - Ankita Gupta
Debit Card used - Citibank.

Then I follow up with citi bank about the failed transaction they said that PVRcinemas had received the same transaction amount as Purchase vocher has been generated for that transaction and you have to follow up with PVR cinemas about the refund of Rs.330. Below is the transaction details.

Trace# 567597
Purchase Voucher# [protected]


So, I am requesting you to check the above trace and purchase voucher and refund the Rs.330