[Resolved]  PVR Cinemas Ivr Tickets Booking System — Pvr cinemas amount debited but tickets not booked

Address:

Gurgaon, Haryana

I tried booking 2 tickets of Movie Chillar Party on July17, 2011 through pvr cinemas IVR system by dialing [protected], but the transaction failed and amount got debited from my HDFC Bank Credit Card Account. This transaction got cancelled but money got debited from My Hdfc Bank Credit Card. I confirmed this by visiting PVR Ambience Gurgaon Authorities in the Evening and they said that the money would be credited back in my account within few working days.. But Its been more than a month and the Money has not been credited yet to my Credit Card account.

I raised a disputed transaction request with HDFC Bank Credit Card and they now say that PVR has already claimed this money and they now need a proof from PVR that this transaction was not successful. PVR people are not just responding to emails.

I am very frusterated by calling here and there so thought of contacting consumer forum.

Transaction Details are given below.
Name of the Credit Card Holder - Darpan Kakkar
HDFC Bank Credit Card ends with 1944.
Date of Transaction is July 17, 2011
Amount of Transaction is Rs 630

Hope you'll help me getting my money refunded.

Thanks, Darpan
Mobile Number[protected]