[Resolved]  Quick Cab — charging for cancellation

Address:

North Delhi, Delhi

Sir/mam,

I have requested for the cab in morning 10:32 am 25/01/2013 and my booking id - 3413847, for which I got the confirmation at 4:23 pm that vehicle number DL 1RT 0759 Alto Driver Harrish Arora has been booked.
Now I have requested for the cancellation at 4:24 pm. Now while cancellation ms Ankita one o[censored]r executive is asking for the payment of 100 rupees saying if I haved cancelled the cab before 75 mins then no money would have deducted. My question is I will cancel when my cab would have booked, now my cab was booked 67mins prior to the journey then why I pay 100 rupees for that.

Then she told me that she will put my number in black list and cannot book further any cab.

Sir / mam its nt my loss I have a client which have to travel for next 4 month. In case of 100 rupees you are losing ur business. Also If I see ur terms and condition there is no clause saying this.



Terms and Conditions Governing Use of Quick Cabs Booking Services

1. The customer shall pay the taxi fare (as displayed in the meter), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi services. The toll charges will be payable by customer as applicable, only when the customer is travelling in Quick cabs & crosses the toll post.
2. All bookings will attract an additional 'Convenience Charge'.
3. The Customer agrees and acknowledges that the use of the services offered by Quick Cabs is at the sole risk of the Customer and that Quick Cabs disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
Without prejudice to the above, Quick Cabs makes no representation or warranty that: a. The service will meet your requirements; b. The service will be uninterrupted, timely, secure, or error-free.
4. Quick Cabs shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Quick Cabs or due to the failure of Quick Cabs to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer Tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Quick Cabs or any person or any organization involved in the above mentioned systems.

Without prejudice to the above, Quick Cabs shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by Quick Cabs to provide a taxi to the Customer within any stipulated time even if Quick Cabs has agreed to so provide the taxi or even if the Customer has advised Quick of the possibility that any such loss or damage would result if the taxi is not provided at all or within the stipulated time.
5. The Customer shall indemnify Quick Cabs from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which Quick Cabs may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.
6. Quick Cabs is hereby authorized to use the location-based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a taxi booking. The location-based information will be used only to facilitate and improve the probability of locating a taxi for the Customer.
7. Quick Cabs shall be entitled to disclose to all companies within the Quick Cabs Pvt. Ltd. or any of its authorized chauffeurs or any government body as so required by the law or by directive or request from such government body or any third party, the particulars of the Customer in the possession of Quick Cabs in any way as Quick Cabs, in its absolute discretion, deems fit or if it considers it in its interests to do so.
8. Quick Cabs shall be entitled at any time without giving any reason or prior notice to terminate the booking of taxis done by the Customer.
9. Quick Cabs encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Quick Cabs during the journey, Quick Cabs will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
10. If the Customer leaves any goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer has to inform Quick Cabs of the same in writing within 24hours o[censored]sing the taxi or the services of Quick Cabs.
11. The courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the services offered by Quick Cabs or the agreement or arrangement between Quick Cabs and the Customer.
12. Quick Cabs shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Quick Cab's website at www.Quickcabs.in or on the date that Quick Cabs may indicate that such addition, variation or amendment is to come into effect.
13. We record all the calls made to our call Centre for quality and training purposes.
14. All vehicles registered with Quick Cabs Pvt. Ltd. are continuously tracked using GPS for security reasons only.
15. Quick Cabs Pvt. Ltd. does not warrant that this site, its servers, or e-mail sent from Quick Cabs are free of viruses or other harmful components. Quick Cabs will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages