[Resolved] Race Car Helpline — CHEATING. NOT PROVIDING SERVICE | |
I had subscribed to the RACE car helpline on 24/8/08. The RACE company had sent their Franchise sales agent from Waris Associates to my residence. The amount was paid to the person and the Sales agent gave a receipt to that and also told me and wrote on the receipt that on payment of Rs.365 I wshall be getting service from 24/8/08 to 23/11/08. I was travelling from Dwarka to Residence in Delhi on 9 Oct 08 with family at 4 am when my car had a puncture. When I called up RACE the call centre for Help the man told me that my RACE membership had lapsed on May 08 itself. I pleaded to him that my membership to RACE was valid. He advised me that if I pay Rs.400 for a new membership then I ll get the service. The amount was too much for a puncture. Finally a passer by was requested to change the tyre to whom I had to pay Rs.150. Today when I was checking the record I found the receipt on which was clearly written that my membership was valid upto 23/11/08. Which means despite having paid I was not given the service. Today I had a talk with the Manager Sharmila and the Resident Manager Gaurav Choudhary on[protected] who insisted that indeed my membership had lapsed. However when I asked him that I had the payment Receipt in written on the payment receipt that the validity was upto 23/11/08, he replied that he is not responsible for the mistakes or cheating done by his staff or his agents. I m sure you would agree that this grossly violates the rights of me as a customer. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 46 Comments | |
Comments
If thts the case, i was looking for taking up the service and now will think twice before taking such service.
Reply
I was just about to take up the membership for RACE. If this is the case then I wont. Can you suggest any other membership for a 24-hour car service helpline number?
Agree !
Yes they are the big cheats in the city.
1. It takes minimum 30 minuts to get their number after contineously Re-dialing. Try any hour of the day and night.
2. If it is picked up they disconnect it.
3. Most of the time their computer system is down.
4. They will be never in time.
5. They even deny some services. Like I called them after trying 11:30 to 12:00 pm on 29th March 2009 for the complaint of my side window glass was slipped into the door and I requested them for the just lifting it up so that I can have a sleep in the night. They said it does not come in the service and disconnected the line. Then I did n't have courage and patience to re connect them.
It is just waste of time contacting them. Rather keep your mechanic number or look for local help.
THEY ARE THE BIGGEST CHEAT IN THE TOWN
PLEASE BE CARFUL OPTING FOR RACE SERVICE.
Arun Ahuja
1. It takes minimum 30 minuts to get their number after contineously Re-dialing. Try any hour of the day and night.
2. If it is picked up they disconnect it.
3. Most of the time their computer system is down.
4. They will be never in time.
5. They even deny some services. Like I called them after trying 11:30 to 12:00 pm on 29th March 2009 for the complaint of my side window glass was slipped into the door and I requested them for the just lifting it up so that I can have a sleep in the night. They said it does not come in the service and disconnected the line. Then I did n't have courage and patience to re connect them.
It is just waste of time contacting them. Rather keep your mechanic number or look for local help.
THEY ARE THE BIGGEST CHEAT IN THE TOWN
PLEASE BE CARFUL OPTING FOR RACE SERVICE.
Arun Ahuja
Yes I totally agree I am also the member of RACE from past so many years. I truly agree that their services have worsened and are the worst now. Their customer care phone number never works and even if the bell goes it is either disconnected or never picked up. Their records are not updated same situation I was charged for one of the services saying that it has expired while checking my records later on I found that my membership was still valid.
THEY HAVE BECOME THE BIGGEST ROOMING CHEATS IN DELHI & NCR
THEY HAVE BECOME THE BIGGEST ROOMING CHEATS IN DELHI & NCR
I have register with Race car help line from 2006, But today I know that my card No SDF 0548 is not activated, which was renewed on 17/12/2008. I discused there representative Mr. Shive Shanker but he refused to help me. Mr. Shive shanker refuse to give the no of there seniors also to active my card. At last I take the help with Fast track to repaire my tyre on chargeble basis. Kindly gide how I will take action ib consumer court.
i dont know, they are plaing with customers only,
sare anpadh hai kaya ???????????
client servising nahi aati to DUKAN Band kar doooooooooooooooooooooooooo.
sare anpadh hai kaya ???????????
client servising nahi aati to DUKAN Band kar doooooooooooooooooooooooooo.
You know I was planning to take thier services for 2 cars at a time, but now I will stay away from RACE car helpline.
I am also one of the subscriber of RACE car helpline. Story is same as of all other complaints. My car got punctured near India Gate and it was 10:30 in the night and i was standing there for hours and waiting for their so called prompt service and ultimately i have to take my vehcile to CP on its own and i reached CP around 12'o clock after a never ending wait. I called their numbers several times but they were very rude and not at all helpful.
I dont how can these type of companies survive in this service oriented era??
I dont how can these type of companies survive in this service oriented era??
AWFUL SERVICE. DISCOURTEOUS, ARROGANT CUSTOMER SUPPORT STAFF. Renewing my service contract with them was a BIG mistake. It seems to me that it is a bunch of nothing more than money collectors. They have taken my money for renewal but the record shows tha the contract has not been renewed.
Race Car Helpline — Cheaters : Race Car Helpline
I am really disappointed with the service. I kept waiting for the help from the helpline with kids in my car for 2 hours and continuously tried verious numbers they provided. SOmetimes they held up the phone. Sometime they said the cab was coming but didnt appear at all after 2 hours of wait. Finally i had to call my family members from other side of delhi. Hi,
I am fully dissatisfied with the services. This company is totally a fraud and please believe me do not take any membership from them. I subscribed in dec 08 and till now i had not use their services but yesterday when my bike was not started due to rain, i tried to all up on all numbers but some of them was out of service and rest was not picked up.
I was really got surprised by such fraud they are doing in capital. How can u assure best service although they are not picking any call.
They are just #$@#$%
I am fully dissatisfied with the services. This company is totally a fraud and please believe me do not take any membership from them. I subscribed in dec 08 and till now i had not use their services but yesterday when my bike was not started due to rain, i tried to all up on all numbers but some of them was out of service and rest was not picked up.
I was really got surprised by such fraud they are doing in capital. How can u assure best service although they are not picking any call.
They are just #$@#$%
RACE CAR HELPLINE IS WASTAGE OF MONEY I AM FEELING PISSED OFF TRYING TO GET HELP SINCE LAST FOUR HOURS & NOBODY TURNED UP.
I WANT TO LODGE COMPLAINT AGINST THEM HOW CAN I DO THAT?
I WANT TO LODGE COMPLAINT AGINST THEM HOW CAN I DO THAT?
I am a member of race.My car battery went down and i called up RACE to find a busy tone throughout.phone no-[protected], then i tried [protected].and [protected].and all other mobile nos.to find it constantly ringing. finally i had to call their toll free no[protected] which was the only number functioning. initially, they flatly refused to help telling me that it was for the national breakdown. After showing my annoyance, they finally registered my complaint. after 5 minutes race customer service called me...from totally different numbers, 43525312, 47677005. why is this so, why is the company fooling around with the customers, why is a particular number given which doesn't work at all. it took me one hour to get through them. why doesn't the company live upto its name. what if a lady like me is stranded in a deserted place? anything could have happened by the time they reach. why are they so careless and irresponsible.why are they fooling customers by providing fake numbers? they were not even apologetic.The number of customers must have increased and the company is not able to handle the customers, they lack in management. if they do not mend their way of attending customers, the company would definetly come to a downfall one day for sure.
I agree with what all have to say. My car got punctured 2 days back, and i called up the helpline number. They said that service will be done in 30 mins. No one came for 30 mins. I again called up the helpline number and asked about my complaint. To my surprise they mentioend that they have not at all recieved any such complaint. Gosh, i have been waiting for a rep to come for half an hour, and that too for just a tyre puncture, and they say taht they havent received any complaint. Then they said they'll send one in 20 mins again. ANd then again the same thing happened. At the end of it, I ahd to replace my tyre puncture on my own.
I have been subscribing to them for last 2 years, and this was the first time i called them up. So, financially i have paid them INR 750 and even then i had to get my punctured tyre replace myself. What a sorry state of the company.
I have been subscribing to them for last 2 years, and this was the first time i called them up. So, financially i have paid them INR 750 and even then i had to get my punctured tyre replace myself. What a sorry state of the company.
not only race fast track & speed also frod iditut cheeter
I fully agree with other complaints. Such services are made for imergencies only and if at all they are not meeting any minimum level support, they are simply making fools to others and must be panalised for not providing services in time.
go for CROSS ROAD SERVICES @ RS 300 NOW...CALL [protected]