[Resolved]  Railticketonline.com — Non-refund of amount of cancelled ticket

Dear Sir/ madam,

This is regarding the non-refund of 'cancelled-ticket amount'. I have cancelled my ticket on 28/09/09 on www.railticketonline.com , but still have not received the amount in my account. Inspite of mailing twice to Railticketonline.com, I have got no response. It has been over a month. Please look into the issue and do the needful. I am also attaching the snapshot of the cancelled ticket history.

Here are the details of my ticket.
My Transaction id was [protected].
Booking date- 18/07/2009 Transaction amount- Rs 856
Cancel date- 28/09/2009 Refund amount- Rs 741
My account number is [protected] (Axis Bank)
I have also posted below the conversation that I had with Railticketonline.com and bank (Axis Bank)

Regards
Saurabh Gaur




[protected] Forwarded message[protected]
From: [protected]@ccavenue.com <[protected]@ccavenue.com>
Date: Wed, Oct 14, 2009 at 4:44 PM
Subject: Re: RE:'AXISIBRM=[protected]' Regarding non refund of amount in account
To: ibrm.[protected]@axisbank.com
Cc: [protected]@ccavenue.com, [protected]@ccavenue.com, [protected]@gmail.com



Dear Team,

Thank you for contacting Avenues, We appreciate the opportunity to assist you.

This is in reference to your below mentioned mail.

On the basis of information's provided by you we have checked our records were able to trace out the transaction carried out by the customer with the order number: RBR3253753 for an amount Rs. 856.00 and which has been successfully processed through us and forwarded to the merchant www.railticketonline.com
.

Also be informed that cancellation / refund are the process which is always initiated by the merchant[ www.railticketonline.com],CCAvenue cannot intervene in it.


For any details regarding the refund of the above mentioned order kindly ask your customer to get in touch with the merchant by email at: [protected]@railticketonline.com.


If you require any further assistance, please feel free to revert.

Best regards,

Shahul Hameed. N
Sr. Technical Support Executive


India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.

Phone: +[protected]/26000846/26491524/32913622/56920419/67425555
Fax: +[protected]



Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]


Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
********************************************************************************...⇄


----- Original Message -----
From: IBRM
To: CC Avenue 1 ; CC Avenue 2
Cc: [protected]@gmail.com
Sent: Wednesday, October 14, 2009 1:08 PM
Subject: RE:'AXISIBRM=[protected]' Regarding non refund of amount in account


Dear Sir/Madam,

Please find the complaint received from the customer regarding non receipt of refund for cancellation of his below mentioned transaction done towards www.railticketonline.com on 18.07.2009.

10646053 [protected] SAURABH GAUR [protected] CCA[protected] 856.00 7/18/2009 S

Requested to kindly check and revert back the status at the earliest.

Regards,
IBRM Desk-IT
AXIS Bank Ltd.


-----Original Message-----
From: Saurabh Gaur ([protected]@gmail.com)
Date: Wednesday, October 14, 2009 06:50 AM
To: IBRM (ibrm.[protected]@axisbank.com)
Subject: Regarding non refund of amount in account




[protected] Forwarded message[protected]
From: Saurabh Gaur <[protected]@gmail.com>
Date: Sat, Oct 10, 2009 at 7:35 PM
Subject: Re: 'AXISIBRM=[protected]' Regarding non refund of amount in account
To: IBRM <ibrm.[protected]@axisbank.com>




Sir,
As I have said earlier in the first mail, I have cancelled the above mentioned ticket. But I haven't received the cancelled ticket amount.
The cancellation of ticket was done on 28/09/2009. For more clarity, I am hereby attaching a snapshot of the transaction history.

Regards
Saurabh Gaur




On Sat, Oct 10, 2009 at 1:52 PM, IBRM <ibrm.[protected]@axisbank.com> wrote:

Dear Sir/Madam,

Thank you for writing to us.

Please find the below mentioned reply received from CC Avenues for the same.

Assuring you of our best attention and services at all times

Regards,
IBRM Desk-IT
AXIS Bank Ltd.

-----Original Message-----
From: Service ([protected]@ccavenue.com)
Date: Saturday, October 10, 2009 01:47 PM
To: ibrm.[protected]@axisbank.com (ibrm.[protected]@axisbank.com)
Cc: [protected]@ccavenue.com ([protected]@ccavenue.com)
Subject: Re: RE: Regarding non refund of amount in account

Dear Sir,

As requested kindly find the transaction details as stated follows -

Customer Name: saurabh gaur
Email Address: [protected]@yahoo.com
Merchant Order Number: RBR3253753
Amount: 856.00
Date: [protected] Website name: http://www.railticketonline.com ([protected]@railticketonline.com)

The said transaction is successful transaction and forwarded to the merchant. For further clarification, regarding the order kindly ask the customer to get in touch with the merchant.

For any further queries, please feel free to revert.

Best Regards,

Prabhu Yadav
Technical Support Executive


India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]


Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]


Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
********************************************************************************...⇄

----- Original Message -----
From: IBRM
To: CC Avenue 1 ; CC Avenue 2
Sent: Saturday, October 10, 2009 12:49 PM
Subject: RE:'AXISIBRM=[protected]' Regarding non refund of amount in account


Dear Sir/Madam,

Please find the complaint received from the customer regarding his payment made towards www.railticketonline.com on 18.07.2009.

The payment MIS has been forwarded to you on 19.07.2009.

10646053 [protected] SAURABH GAUR [protected] CCA[protected] 856.00 7/18/2009 S
Requested to kindly check and revert back the status at the earliest.

Regards,
IBRM Desk-IT
AXIS Bank Ltd.

-----Original Message-----
From: Saurabh Gaur ([protected]@gmail.com)
Date: Friday, October 09, 2009 07:29 PM
To: IBRM (ibrm.[protected]@axisbank.com)
Subject: Re: Regarding non refund of amount in account

Dear Sir,

Here are the details.
Booking date- 18/07/2009
Transaction amount- Rs 856
Cancel date- 28/09/2009
Refund amount- Rs 741

Regards
Saurabh Gaur


On Fri, Oct 9, 2009 at 4:44 PM, IBRM <ibrm.[protected]@axisbank.com> wrote:

Dear Sir/Madam,

Thank you for writing to us.

Please let us know the details of the transaction like date of transaction, amount of transaction etc. for the same.

Assuring you of our best attention and services at all times

Regards,
IBRM Desk-IT
AXIS Bank Ltd.

-----Original Message-----
From: Saurabh Gaur ([protected]@gmail.com)
Date: Friday, October 09, 2009 02:55 PM
To: [protected]@axisbank.com ([protected]@axisbank.com)
Subject: Regarding non refund of amount in account


Sir,
I have cancelled an e-ticket through www.railticketonline..com , the Transaction Id was [protected]. I have confirmed it from customer care service of www.railticketonline.com that they have sent the amount to bank, but it has not been credired to my account. Kindly look into the issue.
My Transaction id was [protected]. My account number is [protected].

Regards
Saurabh Gaur