[Resolved]  Railticketonline.com — fraud in refunding the money

dear sir i booked railway ticket using railticketonline.com, and i cancelled the ticket, i could not get the refund amount from railticketonline.com, they are asking several details like credit card front page scan, signature verification etc. its very complicated procedure, i submitted all the details, but still i could not get the refund. i am attaching the conversation below.

Dear Sukumaran,

Thank you for contacting Avenues. This is in reference to the below mentioned e-mail.

Your transaction has been successfully processed with the order number: RBR5006957. However, for further details regarding the booking of ticket/ refund of the payment, we suggest you to kindly get in touch with the merchant by e-mail at: [protected]@railticketonline.com

Assuring you of our best services at all time.


[protected][protected][protected][protected]


Dear Merchant,

Kindly, look into it and get back to your customer via e-mail as soon as possible. The customer can be contacted at the following e-mail address: [protected]@rediffmail.com.

For further assistance, please feel free to revert.

Best Regards,

Ashwini P. Mhatre
Sr.Executive - Technical Support


India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]


Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]


Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
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----- Original Message -----
From: sukumaran
To: [protected]@ccavenue.com
Sent: Saturday, January 23, 2010 7:45 AM
Subject: Re: Re: refund money of cancelled ticket PNR [protected]


dear sir


thanks for reply. i would like to to tell one thing. kindly cancel relationship with www.railticketonline, because they not refunding properly. you can see many complaints against them in consumercomplaint.in, and moreover i am not going to use railticketonline, using CCavenue gateway.

thanks and regards

sukumaran.

On Fri, 22 Jan 2010 23:26:27 +0530 wrote
>
Dear Customer,

>Thank you for
contacting Avenues. We appreciate this opportunity to assist you.
>
>This is
in reference to your mail mentioned below.
>
>Your transaction for the order
number: RBR5006957 which has been successfully processed
through CCAvenue and same has been forwarded to your merchant.
>
>We would
like to inform you that CCavenue is an online Credit / Debit card processing
Company for your merchant and we do not play any role in delivery of the
products / services as assured by your merchant.
>
>Please note that
Cancellation / Refunding of transaction is a process which is always initiated /
carried out by the merchants and CCAvenue cannot intervene in it.
>
>For any
details regarding the order, we suggest you to get in touch with your merchant
by email at:[protected]@railticketonline.com
>
>If you
require any further assistance, please do not hesitate to contact
us.
>




Best regards,
>
>Sunil Bhor
>Sr. Technical Support
Executive
>
>

India: Avenues India Pvt Ltd
>Plaza Asiad, Level II,
S.V.Road, Santa Cruz (West), Mumbai 400054.India.
>Phone: +91-22-
26000816/26000846/26491524/32913622/56920419/67425555
>Fax: +91-22-
67425542
>
>

Singapore: Avenues World Pte Ltd
>80 Raffles Place, UOB
Plaza 1, Level 36-01, Singapore 048624.
>Phone: +[protected]
>Fax::
+[protected]
>
>





Email:
[protected]@ccavenue.com
>Visit us at
www.ccavenue.com/india

>

>"Sow good services,
reap satisfied customers”

********************************************************************************...⇄
>This
e-mail message may contain confidential, proprietary or legally privileged
information. It should not be used by anyone who is not the original
intended recipient. If you have erroneously received this message, please
delete it immediately and notify the
sender.
>****************************************************************************...⇄

----- Original Message -----
From: sukumaran
To: [protected]@ccavenue.com ; [protected]@ccavenue.com ; [protected]@ccavenue.com

Sent: Thursday, January 21, 2010 1:17 PM
Subject: Fw: refund money of cancelled ticket PNR
[protected]

>its very shame that i booked my ticket thro www.railticketonline.com using your
gateway. i have not got refund. when i asked railticketonline they blaming cc
avenue. the transaction happened on 14 th october 2009. rupee 218. you just
speak with railticketonline and refund my amount. citibank transaction number
406347. other details given in forwarded message. regards Sukumaran


so i kindly request everyone be careful while booking thro railticketonline.