[Resolved]  RBI & Canara Bank — Mis computing and manipulation of food amounts

Dear sir madam;

Please kindly help to secure my hard earned money, thanks and regards, prabhu 944 54 88.035

--- on sun, 3/29/09, prabhu <[protected]@yahoo.com> wrote:


From: prabhu <[protected]@yahoo.com>
Subject: customer compliant
To: [protected]@rbi.Org.In
Date: sunday, march 29, 2009, 4:02 am


Dear ombrustman sir/madam):

Please kindly intervenue and get my hard earned money to secure back. Since, the redressal is still pending and no formal action has been taken to resolve the issues,
Please help,

With regards,

Prabhu.


--- on tue, 3/17/09, prabhu <[protected]@yahoo.com> wrote:


From: prabhu <[protected]@yahoo.com>
Subject: fw: customer compliant
To: [protected]@rbi.Org.In
Date: tuesday, march 17, 2009, 7:00 am


Dear sir, please kindlyintervenue and help to secure hard earned money, thanks and regards, prabhu,



----- forwarded message ----
> from: prabhu <[protected]@yahoo.com>
> to: [protected]@rbi.Org.In
> sent: saturday, march 14, 2009 7:04:53 am
> subject: fw: customer compliant
>
> dear omburstman madam/sir, - still not the compliant is not closed.
>
> please kindly help for the secruity of hard earned salary money to restore and
> pay suitable compensation for the harrassment by the banker,
>
> thanks and regards,
>
> prabhu
>[protected]
>
>
>
> ----- forwarded message ----
> > from: prabhu
> > to: [protected]@rbi.Org.In
> > sent: saturday, march 7, 2009 5:11:11 pm
> > subject: re: customer compliant
> >
> > dear omburstman madam/sir,
> >
> > with due regards, thanks for your efforts and the intervention, but still my
> > issues are not solved, during one month back i have received the call from mr.
>
> > srinivasan, canara bank circle office, phone no.[protected] and has
> formal
> > talks and the breif information.
> >
> > it is extremely unpleasant to know till date, that all the officials are
> working
> > at elusive manner, and not putting their efforts to work "extra" even after
> > customer complaint.
> >
> > it is the pure and deliberate mistake of mr. John / or mr. Shanmukham who were
>
> > involved to make this un ethetical mathamatical error to count down.
> >
> > to my view, the personal who is involved the clerical staff has to be punished
>
> > for this act and to be rendered recovery from them for my compensation, i have
>
> > no jurdiction, it is left the banking management and the ombrustman look ouyt.
> >
> > i once again, request, the concerned persona has to trace out the old records
> > and issued fixed depoist instruments existing, previous before, 1, 2, 3 concept,
>
> >
> > unless otherwise they remove the hard copy of the total two instruments they
> > cannot resolve my issues,
> >
> > it is clear view that every body wants to work including circle office on
> system
> > or the network, which canot trace out the problems.
> >
> > i request to work extra to take out the old hard copy of the docuemnts to
> > reolsve issues.
> >
> > i need compensation and reward for this utterly act of canara bank staff,
> > villivakkam branch.Please hlep,
> >
> > with regards,
> >
> > prabhu
> >[protected]
> >
> >
> >
> >
> > --- on mon, 2/16/09, prabhu wrote:
> >
> > > from: prabhu
> > > subject: customer compliant
> > > to: [protected]@rbi.Org.In
> > > date: monday, february 16, 2009, 10:13 pm
> > > dear madam/ sir,
> > >
> > > i have formally received the call from canara bank, circle
> > > office, but so far i have not recevied any formal reply from
> > > them
> > >
> > > please kindly hlep,
> > >
> > > with regards,
> > >
> > > prabhu
> > >
> > >
> > >
> > > --- on wed, 1/28/09, prabhu
> > > wrote:
> > >
> > > > from: prabhu
> > > > subject: re: fw: customer compliant
> > > > to: "chennai, banking ombudsman"
> > >
> > > > date: wednesday, january 28, 2009, 10:15 pm
> > > > dear sir, madam, s
> > > >
> > > > still my case is pending and no reply has come from
> > > canara
> > > > bank,
> > > >
> > > > please hlep,
> > > >
> > > > with regards,
> > > >
> > > > prabhu
> > > >
> > > >
> > > >
> > > > --- on tue, 12/30/08, chennai, banking ombudsman
> > > > wrote:
> > > >
> > > > > from: chennai, banking ombudsman
> > > >
> > > > > subject: re: fw: customer compliant
> > > > > to: "'[protected]@yahoo.com'"
> > > >
> > > > > date: tuesday, december 30, 2008, 1:58 am
> > > > > dear sir,
> > > > >
> > > > > we are in receipt of your email. Admissibility of
> > > the
> > > > > complaint under the provisions of the banking
> > > > ombudsman
> > > > > scheme is being examined and will revert to you
> > > in due
> > > > > course.
> > > > >
> > > > > yours faithfully
> > > > >
> > > > > vijay.C.Panth
> > > > > am
> > > > >
> > > > >
> > > > > -----original message-----
> > > > > from: prabhu [mailto:[protected]@yahoo.com]
> > > > > sent: 25 december 2008 07:58
> > > > > to: chennai, banking ombudsman
> > > > > subject: re: fw: customer compliant
> > > > >
> > > > >
> > > > > dear ombudsman madam / sir,
> > > > >
> > > > > please note, with the below narrated email send
> > > to
> > > > canara
> > > > > bank, villivakkam branch, so far no responce has
> > > been
> > > > > received with them neither or even
> > > acknoweldgement for
> > > > the
> > > > > customer complaint and its redressal systesm.
> > > > >
> > > > > please kindly intervenue and help me to secure
> > > hard
> > > > earned
> > > > > salary money.
> > > > >
> > > > > regrds, prabhu
> > > > >
> > > > >
> > > > > --- on thu, 12/18/08, prabhu
> > >
> > > > > wrote:
> > > > >
> > > > > > from: prabhu
> > > > > > subject: fw: customer compliant
> > > > > > to: [protected]@rbi.Org.In
> > > > > > date: thursday, december 18, 2008, 5:14 pm
> > > > > > dear ombudsman madam / sir,
> > > > > >
> > > > > > with due regards, please kindly intervene
> > > and
> > > > resolve
> > > > > my
> > > > > > issues as being to secure "hard earned
> > > > > money"
> > > > > >
> > > > > > recap: the below message has been faxed to
> > > canara
> > > > bank
> > > > > 0918
> > > > > > and request to “act upon.
> > > > > > thanks.
> > > > > > prabhu[protected]
> > > > > >
> > > > > >
> > > > > >
> > > > > > --- on thu, 12/18/08, prabhu
> > > > >
> > > > > > wrote:
> > > > > >
> > > > > > > from: prabhu
> > > > > > > subject: customer compliant
> > > > > > > to: [protected]@canbank.Co.In
> > > > > > > date: thursday, december 18, 2008, 5:06
> > > pm
> > > > > > > fax #[protected]
> > > > > > >
> > > > > > > thursday, december 18, 2008
> > > > > > >
> > > > > > > dear sir, - to the sr.Manager-
> > > mr.Perumal /
> > > > > > > mr.Ramdoss-manager.
> > > > > > >
> > > > > > > sub: customer complaint
> > > > > > >
> > > > > > > request: kindly act upon for the below
> > > > incident.
> > > > > > >
> > > > > > > please note i have invested nre fd
> > > rather
> > > > deposit
> > > > > and
> > > > > > took
> > > > > > > the instrument from canara bank,
> > > > villivakkam,
> > > > > branch
> > > > > > 0918 as
> > > > > > > follows:
> > > > > > >
> > > > > > > during 28.01.2008, i have taken loan
> > > against
> > > > nre
> > > > > fd
> > > > > > > instrument for rs.50, 000/= as per the
> > > > > applicable
> > > > > > prevailing
> > > > > > > interest rate against nre fd.
> > > > > > >
> > > > > > > during november 10.11.2008, i have
> > > issued
> > > > two
> > > > > local
> > > > > > cheques
> > > > > > > as a repayment for the above said loan
> > > > amount as
> > > > > > follows:
> > > > > > >
> > > > > > > 1. In that one from sbi, villivakkam
> > > branch
> > > > > cheque for
> > > > > > > rs.12000/= to canara bank, villivakkam
> > > > branch
> > > > > towards
> > > > > > loan
> > > > > > > repayment and issued the cheque no.
> > > 591914
> > > > dated
> > > > > > 10.11.2008
> > > > > > > in favor of “canara bank villivakkam
> > > > branch”
> > > > > as
> > > > > > against
> > > > > > > loan repayment amount. This was
> > > informed to
> > > > mr.
> > > > > > perumal-
> > > > > > > sr.Manager in person
> > > > > > >
> > > > > > >
> > > > > > > 2. Another cheque from indian bank,
> > > > villivakkam
> > > > > > branch,
> > > > > > > cheque of rs. 8000/= to canara bank,
> > > > villivakkam
> > > > > > branch
> > > > > > > towards loan repayment and issued the
> > > cheque
> > > > no.
> > > > > > 274445
> > > > > > > dated 10.11.2008 in favor of “canara
> > > bank
> > > > > > villivakkam
> > > > > > > branch. This was informed to mr.
> > > perumal-
> > > > > sr.Manager
> > > > > > in
> > > > > > > person
> > > > > > > 3.
> > > > > > > i / sub total: total amount rs.20,
> > > 000/= of
> > > > two
> > > > > cheque
> > > > > > as
> > > > > > > above.
> > > > > > >
> > > > > > > again on 18.11.208, i have issued
> > > another
> > > > two
> > > > > cheque
> > > > > > with
> > > > > > > the following description:
> > > > > > >
> > > > > > > 4. One from sbi, villivakkm branch
> > > cheque
> > > > no.
> > > > > 591915
> > > > > > dated
> > > > > > > 18.11.2008 in favor of “canara bank
> > > > > villivakkam
> > > > > > branch”
> > > > > > > for rs.22000/= to canara bank,
> > > villivakkam
> > > > > branch
> > > > > > towards
> > > > > > > loan repayment and issued and written
> > > on
> > > > back
> > > > > side of
> > > > > > the
> > > > > > > cheque also.
> > > > > > >
> > > > > > > 5. Another cheque indian bank,
> > > villivakkam
> > > > > branch,
> > > > > > cheque
> > > > > > > no274446 dated 18.11.2008 in favor of
> > > > “canara
> > > > > bank
> > > > > > > villivakkam branch” for rs. 8000/= to
> > > > canara
> > > > > bank,
> > > > > > > villivakkam branch towards loan
> > > repayment
> > > > and
> > > > > issued
> > > > > > and
> > > > > > > written on back side of the cheque
> > > also.
> > > > > > >
> > > > > > > ii / sub total: total amount rs.30,
> > > 000/=
> > > > of
> > > > > two
> > > > > > > cheque-as above
> > > > > > >
> > > > > > > i and ii = grand total : rs.50, 000/=
> > > > > > >
> > > > > > > by the way i have issued 4 number of
> > > cheque,
> > > > > total
> > > > > > > amounting rs.50, 000/= against initial
> > > loan
> > > > > amount
> > > > > > taken
> > > > > > > during 28.01.2008. With this, now i
> > > have to
> > > > pay
> > > > > the
> > > > > > due
> > > > > > > interest amount alone to close the down
> > > the
> > > > loan
> > > > > > account
> > > > > > > once for all. For that i am persuading
> > > the
> > > > sr.
> > > > > manager
> > > > > > - mr.
> > > > > > > perumal, and his team members, mr.
> > > ramdoss
> > > > and
> > > > > > concerned
> > > > > > > staff mr. Shanmugam who is cordial and
> > > > helping
> > > > > each
> > > > > > meeting.
> > > > > > >
> > > > > > > moreover, i don’t know the fate of
> > > all the
> > > > > four
> > > > > > cheque
> > > > > > > issued to canara bank villivakkam, and
> > > its
> > > > > whereabouts
> > > > > > and
> > > > > > > computation debit / or credit details
> > > and to
> > > > > further
> > > > > > trace
> > > > > > > back and settle down as being all the
> > > four
> > > > cheque
> > > > > has
> > > > > > been
> > > > > > > issued in favor of ‘canara bank,
> > > > villivakkam,
> > > > > > branch”.
> > > > > > > as the banking systems& procedures
> > > &
> > > > > > regulations
> > > > > > > are well set either the cheque has to
> > > be
> > > > honored
> > > > > or
> > > > > > returned
> > > > > > > to the customer with the reasons +
> > > debit of
> > > > some
> > > > > > amount as
> > > > > > > being services charges from the
> > > customer
> > > > > account.
> > > > > > rather it
> > > > > > > was not done. On the reciprocate, how
> > > the
> > > > > customer may
> > > > > > be
> > > > > > > credited by the way of wrong working
> > > and
> > > > > misconception
> > > > > > of
> > > > > > > capitalizing the customer money without
> > > > paying
> > > > > any
> > > > > > interest
> > > > > > > or for the right practice by the
> > > customer vs
> > > > > > devaluating the
> > > > > > > capital amounts, that too handling of
> > > loan
> > > > > account.
> > > > > > bank
> > > > > > > officials i presume must be very
> > > careful in
> > > > > handling
> > > > > > and
> > > > > > > dealing particularly loan accounts, as
> > > the
> > > > wrong
> > > > > > computation
> > > > > > > leads to multiple complications and
> > > showcase
> > > > to
> > > > > the
> > > > > > working
> > > > > > > staff to compensate the loss made to
> > > the
> > > > > customer
> > > > > > during the
> > > > > > > complaints lodged vs as on time to time
> > > of
> > > > > resolving
> > > > > > the
> > > > > > > issues. It is rather leaning from the
> > > > banking
> > > > > > officials
> > > > > > > instead????????. It is paining a lot
> > > to
> > > > > co-ordinate
> > > > > > with
> > > > > > > cb, villivakkam and the staff
> > > > > > > members.
> > > > > > >
> > > > > > > as the issues are started during
> > > november
> > > > 10th,
> > > > > and
> > > > > > the
> > > > > > > subsequent, i came to know without my
> > > > knowledge, /
> > > > > or
> > > > > > any
> > > > > > > other information, / or without
> > > updates, or
> > > > any
> > > > > sort
> > > > > > of
> > > > > > > communication nre fd instrument was
> > > nicely
> > > > > fabricated
> > > > > > and
> > > > > > > with intentionally & by indulging
> > > nre fd
> > > > was
> > > > > > closed down
> > > > > > > on 12.11.08 with much more
> > > complications
> > > > which
> > > > > are due
> > > > > > in
> > > > > > > course from now.
> > > > > > >
> > > > > > > kindly treat this matter as a serious
> > > > > malfunctioning
> > > > > > of
> > > > > > > bank officials, or their ignorance and
> > > > > in-competency
> > > > > > vs
> > > > > > > customer handling. It seems the bank
> > > > officials
> > > > > are
> > > > > > violating
> > > > > > > & deviating rbi set norms (Systems
> > > vs
> > > > > procedures)
> > > > > > and
> > > > > > > misleading the staff members as a group
> > > also
> > > > i
> > > > > > presume. This
> > > > > > > kind of mistakes may not be done by the
> > > > > concerned
> > > > > > clerk
> > > > > > > without the knowledge of sr.Manager/
> > > manager
> > > > next
> > > > > to
> > > > > > them.
> > > > > > > it is as good as running parallel
> > > banking on
> > > > its
> > > > > own
> > > > > > accord.
> > > > > > >
> > > > > > >
> > > > > > > please kindly help and secured the hard
> > > > earned
> > > > > to
> > > > > > money to
> > > > > > > retain with the “cut off date
> > > > 10.11.2008”
> > > > > for
> > > > > > debit vs
> > > > > > > credit on either side without making
> > > any
> > > > loss as
> > > > > being
> > > > > > > customer as sundry amount of the public
> > > > asset
> > > > > with the
> > > > > > bank
> > > > > > > account always.
> > > > > > >
> > > > > > > moreover, i presume, that on
> > > persuasion, you
> > > > > have
> > > > > > approved
> > > > > > > “loan against gold” on same
> > > > circumstances, do
> > > > > you
> > > > > > sell
> > > > > > > off my valuables without sending notice
> > > or
> > > > > information
> > > > > > to
> > > > > > > me. Here “loan vs gold (Nre fd) vs
> > > time.
> > > > is
> > > > > there
> > > > > > any
> > > > > > > difference between the ( gold vs nre
> > > fd).
> > > > please
> > > > > > explain to
> > > > > > > me as being customer, to know curiously
> > > > about
> > > > > the
> > > > > > incident
> > > > > > > and the narrations.
> > > > > > >
> > > > > > > thanks and best regards,
> > > > > > >
> > > > > > > prabhu nathan,[protected].
> > > > > > > (Since this is pc to fax images, i
> > > could not
> > > > put
> > > > > my
> > > > > > > passport signature. Pl treat this as
> > > > > authenticated
> > > > > > fax. ).
> > > > > > >
> > > > > > > note: please kindly send the nre fd and
> > > the
> > > > loan
> > > > > > account
> > > > > > > full and final statement to view and
> > > review
> > > > if
> > > > > any and
> > > > > > for
> > > > > > > my record purpose to my local chennai
> > > > residence
> > > > > > address.,
> > > > > > > thanks.
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > notice: this email and any files transmitted with
> > > it
> > > > are
> > > > > confidential and intended solely for the use of
> > > the
> > > > > individual or entity to whom they are addressed.
> > > if
> > > > you are
> > > > > not the intended recipient, any dissemination,
> > > use,
> > > > review,
> > > > > distribution, printing or copying of the
> > > information
> > > > > contained in this e-mail message and/or
> > > attachments to
> > > > it
> > > > > are strictly prohibited. If you have received
> > > this
> > > > email by
> > > > > error, please notify us by return e-mail or
> > > telephone
> > > > and
> > > > > immediately and permanently delete the message
> > > and any
> > > > > attachments. The recipient should check this
> > > email and
> > > > any
> > > > > attachments for the presence of viruses. The bank
> > > > accepts no
> > > > > liability for any damage caused by any virus
> > > > transmitted by
> > > > > this email.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Sir/ Madam,

I Gopal Manihar staying in Siliguri (West Bengal) has purchased a demand draft from central bank of india Siliguri Branch payable at vizinagaram (Andhra Pradesh) in the name of my wife Kanchan Devi Manihar for Rs. 15000. Central Bank of india, Siliguri has issued me CANARA BANK draft for VIZIANAGARAM on[protected] bearing no. 159028.

Simultaneously i have send that draft through courier to my wife vizianagaram and she has deposited in her account with canara bank (V.T. AGRAHARAM) Branch in VIZIANAGARAM. within 20 days the amount of 15000 was credited to the account. But after 6 months automatically the amount of Rs. 15000 was debited to the account. When i have gone to the branch and asked for the reason they had told me that Draft has been returned.

I was just confused how the draft can be returnrned. The cheque can be returned but how the draft can be? Then CANARA BANK (V.T AGRAHARAM) Vizianagaram Branch told me to ask central bank of india (SILIGURI) Branch and has also issued me a letter to manager stating a reason of Draft LOST IN TRANSIT.

When i asked the same to CENTRAL BANK OF INDIA (SILIGURI) they are telling that there job is just to issue a draft and nothing else.

Also i have asked for the DUPLICATE DRAFT to BOTH the banks or else i said to return me the amount. But they are not ready to take the matter.

In between i have sent many letters to CANARA BANK (BANGALORE) branch, Head Office Branch. But of no use. Till now i am struggling to get my amount back,

Sir please help me out to get my hard earned money. I am middle class person. Please take the matter into consideration.

Thanks,

Gopal Manihar
[protected]
C/o The NuYork,
Seth Srilal Markket,
SILIGURI.

WEST BANEGAL (734401)

Canara Bank - Tirupur Branch PN Road — not credit my amount for a 1 1/2 year

Dear sir, In chennai 25-8*2008 on anna salai near specer plaza canarabank atm , i put my atm card to take money. after a process my card locked. imtly i compliant near bank staff. i explained happend matter there. within one hour i got my card. but not take to money. they said give one letter and give mail...imtly i done as procedeure....

I sent so many msgs chennai bramch and tiruppur branch. And also i gave three times gave letter in
Tiruppur pn road branch. But no response... from their side...also i saw senior manager...but no response for a one half year (11 months passed.). What can i do.... i so many time visited on the tiruppur pn road branch .....they not say clear answer.....

what i do...The canara bank services is tottlay worst and very very very bad....

what shoud i do....? pls help me anybody.... give solution to solve for this problem.
Im Mohankumar, working in Tirupur and i had a similar incident...
It is a ATM cash around Rs.80, 000/- theft by some body thro' shopping, and the responsible is Canara bank, main branch, palladam road, Tirupur...
This was happened by 28 Feb 2010, I have sent several complaints to Local police, Canara bank, chief minister of TN, Cyber crime officer, Ombudsman etc.,
I got a response from chief minister of TN earlier and local police made an enquiry, but till date i did not get any solution...

I have sent my complaint again and again to the same people in a month's gap every time...

Now i have got a reply from Ombudsman ( BO Che)6145/[protected]/2011-12 dated Nov 17, 2011... and they acknowledged my complaint, as well as they are going to examine under Banking Ombudsman Scheme 2006... It is quite satisfactory and happy to me... I believe that my long time savings made in sincere way will be back by God's grace...
my address is

S.MOHANKUMAR
SR.MERCHANDISER,
AKR TEXTILE,
NO;52 KUMAR NAGAR,
VALAYANKDADU MAIN ROAD,
TIRUPUR, TAMIL NADU - 641 603

msg clarify

MSG TRUE

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    Reserve Bank of India [RBI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    14%
    Complaints
    4503
    Pending
    0
    Resolved
    646
    Reserve Bank of India [RBI] Phone
    +91 22 2266 0500
    +91 22 2260 1500
    Reserve Bank of India [RBI] Address
    21st Floor, Central Office Building, Shahid Bhagat Singh Marg, Fort, Mumbai, Maharashtra, India - 400001
    View all Reserve Bank of India [RBI] contact information