[Resolved]  RCOM — Surrender of Connection

Address:

South Delhi, Delhi

March 22, 2010


The Head,

Customer Service,

Reliance Communication Ltd.,

Dhirubhai Ambaani Knowledge Centre,

Navi Mumbai - 400709.



Dear Sir,



REQUEST FOR TERMINATION OF PHONE NO.011/32214421

RELATIONSHIP NO.[protected]



In the month of July 2009, I got the above phone transferred from Allahabad to Delhi for which I submitted all papers, i.e., ID proof, address proof with Reliance Web World, Lajpat Nagar, New Delhi. Though connection transferred to Delhi but address was not changed in spite of repeated requests leading to non-receipt of bills. Neither bills were sent by post or by e-mail for which request was already registered. I have to request for duplicate bill



We have deposited the bill for February of Rs 759/- by PNB Cheque No 477743 dated 20.02.2010 but our outgoing calls were barred without realising the cheque already deposited.



I have again deposited this bill by my credit card on 14.03.2010 and asked your web world at Lajpat Nagar, New Delhi to disconnect the phone. They told us to come with ID proof, telephone and termination request.



Yesterday, I visited your World Web with Service Termination Request, Telephone Instrument with all accessories, ID proof and money for pending bill, if any. They refused to accept it and told us to contact customer service for reasons best known to them



They have also told that they will not accept request for termination and suggested me to note down complaint in visitor book which was already recorded there in 21.03.2010.



Now, while taking painful step to break relationship of about six year, I request you to investigate at following deficiencies in your services:



(a) When a connection was transferred from Allahabad to Delhi after submission of all documents, i.e., ID proof and address proof, why address was not changed?

(b) When the bills were not dispatched at my new address / e-mail address?

(c) Why the outgoing calls were barred when cheque was duly deposited?

(d) When I visited your Web World, Lajpat Nagar, New Delhi on 21.03.2010 with all necessary without Service Termination request, why they refused to entertain the same?

(e) Who is responsible for all irrational behaviour with an old relationship who never defaulted in payment of bill in last six years?



Please treat this letter as notice of termination of telephone relationship. I will not be liable for payment of any bills further. Kindly also arrange to collect your instrument etc. from my new address after giving proper intimation on [protected].



Yours sincerely,





(UPENDRA N. AGRAWAL)

10, GF, VINOBA PURI,

LAJPAT NAGAR-II,

NEW DELHI – 110024