RCOM — STV 36 Pack - Non Autorenewal

Address:

Mumbai City, Maharashtra

Sir,

I have one STD Pack STV for 36 rs per month (via which my STD call rate comes to 35 paise per minute) which is autorenewed each month if have sufficient balance in my prepaid RCOM mobile no. [protected].

But this time they have not autorenewed and charged me @ 1.5 Re per minute for the calls done by me on 17th July 2013.
When i call on their customer care (complaint cell) 198 no. then they said there is technical error in our system and hence your account was not autorenewed with STV Pack and there will be no reversal for the calls done even though it is due to their system failure or technical error.

Request you to please take strict action against these Service Provider (RCOM) for following these malpractices and no responbility towards customer and also let us know further details required.

Regards
Madhusudan Modi
[protected]