RechargeItNow.com — Money deducted but Recharge fail

Address:

Central Delhi, Delhi

Hi ,

I have used www.rechargeitnow.com service for recharging my prepaid mobile number but last month when i recharge my number :[protected] of denomination of Rs 500+ Rs 500 on 21st jan 2011 at 6:38pm out of which one is successful and one failed having Order ID : R[protected],Transaction ID : 1855841 please refer the screen shot. I also got the refund confirmation mail from www.rechargeitnow.com but till now i didn't receive the payment. I got the refund confirmation mail and in that mail they have written that they will refund my amount within 4 to 5 days but till now i didnt recieve, and i also mention one more point as they didnt mention there coustmer care no OR any other emergency no to contact them. i am really very disappointed please do the needful as soon as possible, and also suggest me what to do regarding this issue.

regarding this issue i also register two escalation :

This is to confirm that we have received your 'escalation' request as per the following details-

Track Id: [protected]
Name: Tarun Gupta
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]
This is to confirm that we have received your 'escalation' request as per the following details-

Track Id: [protected]
Name: Tarun Gupta
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]

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Thanks and Regards,
Tarun Gupta
M: +91-[protected]
E-Mail: [protected]@gmail.com