[Resolved] RechargeItNow.com — Recharge failed, but amount debited was not returned

medaprasanth

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

i made a recharge for my mobile for Rs333/- and the recharge was not success, but the money from my account debited. when i gave so many complaints, they finally told that they will give money back. till now they haven't refund the money.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

papandas

from Darjiling, West Bengal

hello medaprasanth,

I am also a use of www.rechargeitnow.com, and I face similar kind of issue most of the time due to my unstable broadband connection. But they did refunded my money within 7 working days. I suggest, if you send you bank statement along with your complain, may be that could help.

Like I said, I am also a consumer, this is what I can suggest, to help you out. I hope, your problem gets fix as soon as possible.

Thank you
Papan Das

onlinerechargeservices

from Delhi, Delhi

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your Complain, it is requested you to submit your complain in ESCALATION under our contact us page. kindly revert all possible details for your transaction.

Please provide us the following information:
a. Mobile/VC number recharged.
b. Name of the mobile/DTH operator (eg. Idea, BPL, Dish TV etc.).
c. Date and exact/ approximate time of recharge.
d. Amount with which you recharged your mobile/DTH.
e. Transaction i.d. of the recharge that failed.
f. Name of Payment Gateway.
We will start looking into the problem as soon as you provide us the above mentioned information.

Regards
Team
Rechargeitnow.com