[Resolved]  RechargeItNow.com — Tata Sky Recharge failed but payment deducted

Address:

Sangli, Maharashtra

Respected Sir,

I entered invalid subscriber id as [protected] for which recharge failed, but payment of Rs. 300 deducted from my bank a/c.

I contacted for 3 to 4 times from `Contact Us' link on www.rechargeitnow.com But I did not get yet response from you.

I received a mobile call from [protected] and accordingly I also informed valid subscriber id as [protected] to recharge for an amount of Rs.300.

I now request you to please recharge a tata sky dish having subscriber id as [protected] for an amount of Rs.300 at an earliest.

This is for your needful please.

Thanking You,

Regards
Ravikant Jere

Akshay Institute of Computer Technology, Sangli

Ph.[protected], 2312336

Mob.[protected]





----- Forwarded Message ----
From: rechargeitnow.com <[protected]@rechargeitnow.in>
To: [protected]@yahoo.com
Sent: Fri, January 14, 2011 2:19:38 PM
Subject: RechargeItNow -ContactUs

Hi Ravi Jere


This is to confirm that we have received your 'failed recharge' request as per the following details-

Track Id: [protected]
Name: Ravi Jere
Email: [protected]@yahoo.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]

Resolution Process
1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.

2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays).You will receive an email with confirmation of recharge details.

3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 10 days for this process to complete.

4. If you do not receive a satisfactory resolution within 10 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 10 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.

Regards,

Team RechargeItNow.com