[Resolved]  RechargeItNow.com — Failed online recharge; money deducted from bank account

Address:

East Delhi, Delhi

Hi
I am raising this compliant to let you know that through this website "RechargeItNow.com" I tried to recharge my cellphone online which is an Airtel prepaid connection. However there was no successful recharge but my money (Rs.100) was immediately deducted from my bank account on 09/08/2011 when I tried it online. I had then immediately raised a complaint with these people online under their contact us section. Thereafter I got the following response from them in my mailbox:
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rechargeitnow.com [protected]@rechargeitnow.in to me
show details Aug 12 (9 days ago)
Hi Ratna Chatterjee


This is to confirm that we have received your 'failed recharge' request as per the following details-

Track Id: [protected]
Name: Ratna Chatterjee
Email: ********************
Mobile No/DTH Subscriber ID Recharged: 9*********
Date of transaction:[protected]
Order Id: R[protected]

Resolution Process
1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.

2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays).You will receive an email with confirmation of recharge details.

3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 10 days for this process to complete.

4. If you do not receive a satisfactory resolution within 10 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 10 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.

Regards,

Team RechargeItNow.com

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Since then I have not heard from them at all not even once. I have raised another complaint after that & also an Escalation ! Yet again I had no response from them nor do I have my money in bank account ! I have also written to them through emails. Yet it seems pointless ! If this is what customer service is all about then perhaps these so called online recharge websites need to enlightened about actual & good customer service ! I hope my complaint will be looked into asap ! I hope to hear from you !

Thanks
Ratna.