[Resolved]  Redbus — Fraud Company

I had booked tickets for Goa (including return tickets). I had booked my ongoing journey for October 16th, but RedBus booked the ticket for October 15th. As a result, I had to cancel my Goa trip because I did not get any replacement tickets and had to cancel the tickets as well.

I informed RedBus of the same, however there was no prompt response. I had to call up the customer care a number of times before I was told that the tickets would be cancelled. Then one of the customer care representatives, Ms. Saritha, informed me that I would be getting the full refund of Rs. 3700 and also took down my bank account number. She told me that I would get my refund before October 23, 2009 (Friday). I waited till the date and got no refund.

When I tried contacting the customer care, they would either put me on hold or lie to me that they will return my call in 10 minutes and never call.

I recommend that nobody uses RedBus to book tickets

1. They are not reliable - they will end up booking your tickets for the wrong date and not even provide a replacement ticket
2. They will disappear when asked for refunds

An unreliable company like RedBus should be banned from doing business. Do not promote this company, and do not do any business with it.