[Resolved]  Redbus — Not refunding Ticket

Address:

Pune, Maharashtra

Hello Sir Mam,

I am Khushal Joshi , I had booked a ticket form redBus.com of A/C sleeper Bus on 26th April 2010 for journey on 1st May 2010 from Akot to Pune (Ticket No# TCT5T[protected] for 2 passengers .

redBus have provided me above ticket with Bus Operator Name Sanjay Travels.

On asking contact number of sanjay travels several times, redBus is unable to give me contact number .

As per your schedule bus Departure time is 10:30 PM while Bus came at 12:15 at Akot , we can consider this delay , but real story starts after this.

When we enter in the bus we found that other passenger is sitting on our seat and on asking the Bus driver he said , They have not booked any seat on my name, more over he said they don’t know about redBus and they have not authorize redBus to book the ticket on behalf of them.
After that we have to plea him to give us any seat as there is no other option for us , so in call of humanity he provided us a seat above luggage space (last seat in bus where their cleaner used to seat).So my friend and me have to adjust in single sitting seat and starts our journey to Pune.

After that I hade make complain with redBus , so their Customer care Executive told me that they will refund a one ticket and i just have to drop mail to [protected]@redbus.in.

Almost after 4 days and several mails i got reply that, redbus will not refund any amount because sanjay travel is not accepting any fault.

i have hard copy of ticket and all the mails that i have sent.

Can you please take action on this issue, its not matter with money but at least they have some ethics.