Redbus — money deducted from account

i have booked my ticket from hyd to mumbai on jan 19th for the journey date 20th jan in dhanunjaya travels for the seat no F4 through internet banking.at that time money was deducted from account but ticket not booked again i have booked for the same seat through ICICI bank at that time ticket booked. i have given number of mails to redbus and i called many times to redbus customer care but they asked me to provide bank statement and IFSC code and another bank account details , i have submitted all what they required but till now i didn't get my money