Rediffmail Shopping — Non refund of cost of mobile

Address:

West Tripura, Tripura

Dear Sir,

I have purchased 1 (one) mobile bearing model LG ARENA KM900 8GB WIFI 3G 3D INTERFACE MOBILE costing Rs. 5499/= through online rediffmail shopping vide their order No. 6955677 dated 07/03/2012. On receipt of the mobile set it was found a old one and defective as well. After that i communicated the matter telephonically as well as by sending mail to rediffmail shopping. In reply they have suggested me to send back the article so that new one can be issued. Accordingly i have sent the article through DTDC courier at my own cost (Rs.270/-) and the POD copy also was sent through mail and they have sent the acknowledgement through mail on 27/03/2012. After several correspondances made in this regard they have intimated me through mail on 26/04/2012 about the refund of the cost of the mobile. On 12/06/2012 they havesent me a mail for the last time that they would dispatch the pay order within 4-5 working days. But till date i have not received the refund. Inspite of repeated communication (mail) made from my end they did not respond which is very unfortunate. If such incident happens no one will come forward for online shopping. I like to request your favourable consideration to take necessary steps so that i can get the refund .

Thanking you

Your faithfully,

BISWANATH CHAKRABORTY,
RAMNAGAR ROAD NO.4,
P.O. RAMNAGAR, NEAR SHISHU MAHAL SCHOOL,
AGARTALA, TRIPURA WEST,
PIN- 799002.
MOBILE- [protected]