[Resolved]  Refrigerator — Gas leakage

On 11.3.2007, I bought a refrigerator of your Company from NOIDA with extended warranty up to 2013.

2. Since the refrigerator was not working properly, I made a complaint which was got repaired by your Company Engineer for gas leak on 19.8.2008.

2. In August, 2009 again the refrigerator was not working properly and I made a complaint and your engineer informed that the gas has leaked and it was refilled.

3. After 15 days the refrigerator was not cooling properly and I made a complaint and it was again detected that the gas has leaked and it was again refilled.

4. After 15 days the refrigerator was not working properly and I made a complaint again and it was again detected that the gas has leaked again. This time I talked to Mr. S.K. Singh (phone No. [protected]) of your Company and informed him about the problem and requested him to look into the matter because this was the fourth time in two years and third time in two months that the gas has leaked. I was also finding it difficult, since we are working couple and we could be available only after 6.30 P.M. in the evening and your engineer who fills the gas was not able to come at that time. Mr. Singh directed the Engineer to attend to the problem and to lift the refrigerator and repair it. They provided a service unit also. It was picked from my house No. A-119, Sector-15, NOIDA on 30th September, 2009. The engineer had promised that it will be delivered back in two three days but after one week since there was no information, I rang up Mr. S.K. Singh again on 6.10.2009. After that I was informed that the problem is fixed and the refrigerator will be delivered back on 7.10.2009. Though the refrigerator was delivered on 7.10.2009, it was all damaged about which I had informed Mr. S.K. Singh and he promised me that it will be got repaired. An Engineer from your Company came and took the photographs of the refrigerator and he told me that somebody from the Company will call. After that I kept on waiting and nothing was done. I received a call about three four days back to know about the refrigerator and I informed him about the damage and again no action has been taken.

5. Now after 15 days of repair, I found today morning that the refrigerator is not working properly and the ice in the refrigerator has melted. I have again made a complain (Complaint No. GB[protected]) and waiting for the reply.

6. I would like to bring to your notice that this is the fifth time in three years and fourth time in three months that the refrigerator is not working properly and the refrigerator has already been damaged by your Company people about which I have informed Mr. S.K. Singh and your Engineer who took the photographs of the damage. I tried to ring at the Gurgaon office on phone No.[protected] today morning. They put me on hold and no body attends the call.