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Relaince GSM

 
3 Reviews
  tarunchawla on Jun 7, 2012

wrongly charged and rude behavior

i recharged my reliance number 8882758142 with 79 night calling pack ( R to R) on 2nd june before recharging i called *333 and asked them clearly that i have 29 voucher activated they told me no problem you can recharge with 79 and i got message after recharging that recharged sucessfully but on the 3rd june when i called reliance number my bal is deducted and i called 198 and asked them is my 79 voucher activated they say yes and i filed complaint with sr no. 180135087 on same day for wrong charged, on 4 june i recieved sms we had checked and found all call charged correctly, then i agin called and asked them and after that they again filled my complaint and today i recieved sms agin with same excuse, today when i called 198 and ask them is my voucher activated they answer yes if my voucher is activated so why my balance is deducting for calling reliance number. till now i contact them atleast 50 times but no solution is come. i want solution that either 79 voucher work or they revert back my balance and 79 rs.
2 Comments

Comments

Jun 8, 2012 by
RCOMcare
 
Hi Tarun,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
Jun 19, 2012 by
RCOMcare
 
Hi Tarun,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare

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