[Resolved] Reliance Big Tv — Discount not offer on recharge of Reliance Big TV Voucher | |||
This is to inform you that I have recharged reliance Big TV voucher on 29.03.13 for Rs.640.00 for 3months package with offer of 5% discount. On 22.06.13 I received SMS on my mobile that smart to be recharged before 25.06.13 to get uninterrupted services. Further on enquiry with the customer care it was explained that no discount was given to me. After I have recharged Rs.640.00 online on 29.03.13 through credit card and called consumer care to inform voucher recharged for Rs.640.00 and enable discount. It was informed to me that no recharged happened and account was not credited. Further I have complained with Big TV that my credit card was debited for Rs.640.00 but not recharged with Big TV and discount was not given. Further it was explained that due to technical error at Big TV the delay in getting the credit in the account. Subsequently my complaint was resolved. Please note that these companies are playing with small consumers in the name of discount offer encouraging recharging with higher amount and ultimately cheating the customer without discount. Please look into the same and does not happen with other consumers. Details as under: Smart Card no:[protected] Name: SANDYA SHIRIKAD SHANBHAG Receipt no: AMIP33783652 and recharge date. 29.03.13. Transaction Reference Number: 36010210 Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 28, 2013 Reliance BigTV Customer Care's response Dear Customer, We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns. Regards, RDTVcare | |||
 4 Comments | |||
Comments
Reliance Big TV — Non credit of recharge from credit card
I had recharged Rs 500 from my citibank credit card on 4 feb 2010 at 2.30 pm but reliance big tv does not credit it buy saying we did not get and not solving the problem & I also have transaction ID no and Citi bank has given me written letter that they have paid the money to reliance big TV.Reliance Big TV — recharge was not done by them
2 years happen i am giving compliant in reliance office about our 700 recharged card which was taken by the man who is coming to set a dish on saying that he has to do recharged from office but till he has not done recharged and giving bad service Worst service provider from my experience.never buy it.
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savings voucher — not received offer
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Srelekha