[Resolved] Reliance Big Tv — Pathetic service | |||
I have a Bigtv DTH connection with smart card number :[protected], reistered in the name of Abdul Khader. I face a problem whenever I get the connection recharge using my registered credit card and face a serious customer service problem and nobody at the customer care has a convincing answer to my problem. I got my connection recharged on 28/11/2010 morning using my HDFC bank credit card for Rs 248/- which is registered with BigTV for my monthly top up. The services were not resumed even after the recharge and getting the confirmation from the BigTV that the payment from my credit card has been received, I kept calling the customer care all day long and I was told that the payment is not received, when I called up my Credit card bank HDFC , I was given the transaction number and told that the payment has already been done to BigTV, I again called up the BigTV customer care and gave the transaction number given by HDFC (transaction number : 5699). My complaint was registered and I was given a complaint number[protected] and was told the services will resume in three hours, again after three hours when the services didn’t resume I called up the BigTV and after a long wait of one hour over the call the service to my connection was resumed after whole day making calls to the customer care at [protected]. To my surprise again after one day on 29/11/2010 and I got a message on my phone saying my connection has been disconnected and I need to recharge my account and I have a negative balance. Now I also got a message on my mobile saying the service request number[protected] is closed and trust the issue was resolved, whereas my issue is further deteriorated. I don’t expect such a pathetic service from such a big and respected company like Reilance which takes pride in calling itself ‘India’s best digital TV service’. I have been its customer since the launch of this product in the market when the product was given for double the price than what it is being offered now. I am now fed up of this problem every month and now I am switching over to another company for connection for lack of proper service but before that I hope the company gives me the service for which I have paid for which if I do not get I will have to claim from the consumer court. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Reliance Big TV — pathetic services
Reliance big TV services are pathetic and they are chatting with customer it my comments closed the all big tv office due to pathetic services mo. [protected] I had similar experience of pathetic service of bigtv. I obtained the connection 'SOUTH GOLD' from its direct business associate APPCO Marketing (India) Pvt.Ltd on 7-6-2010. Their executive who had called on me had told me that all the chanels that I was receiving through Cable network would be coming at a price of Rs.135/- per month. I agreed for the offer as it was very attractive pricewise. To my surprise, I noticed that some chanels like pogo, cartoon network, HBO and zee studio were not in the pack.Since then I have made at least 50 local calls and 3 STDcalls to their Mumbai office for inclusion of these chanels. But so far no action has been taken.Big tv's customer service has told me that the chanels I had asked for would be available at additional charge only. As I had no other option, I agreed for the same. However APPCO has so far not taken any action. If the situation does not improve, I am seriously considering to go back to my Cable Network connection after the lapse of 3 month free period. I hope Bigtv takes immediate action in this regard.
V.N.Paranjpe. Secunderabad.
V.N.Paranjpe. Secunderabad.
My name is Nand Kumar and have been using Reliance Digital TV since April 2012 (Smart Card ID:[protected]. On 2nd April 2015, I have added a credit of worth Rs 1779 into my Reliance Digital TV account. My total available balance was then Rs 1834. I had to make 3 online transactions on 2nd and 3rd April 2015 respectively just because Reliance Digital TV customer service agents didn't provide me with the updated price list of the Bronze 8 package. Neither they nor their website had that updated information even till 3rd April 2015.
Now coming to the main issue. Since the first week of April 2015 I have been getting 'No Signal' message on the screen whenever i'm starting up the Reliance Set-Top Box. And after waiting for 2-3 hours, it's working automatically. Everytime I'll have to wait for that long to see the Reliance logo on my TV. I rang up Reliance Customer Care and lodged a complain (Service Request:[protected]. The agent told me that Reliance will be sending an engineer within 48 hours and will fix the issue. I confirmed with the agent if they'd charge me for sending the engineer and he said they will NOT. The only charge will be of Rs 500 if incase the Set-Top Box is replaced. After 56 hours a local guy came saying that he was from Reliance and without any troubleshooting was replacing my current Set-Top Box with a very old model of Set-Top Box. Why should I accept a very old model of Set-Top Box? After couple of mins I received an SMS saying that Rs 175 has been taken off from my account for sending the engineer. The issue is still not fixed and when I rang again to speak to a supervisor, the customer care agent said that supervisors are not available. Everytime I rang up customer care (between 9am to 6pm), the agent said that the supervisors are not available. I was also told that Rs 175 will be refunded back within 48 hours but even that didn't happen and it's been 7 days now.
Now, I'm NOT interested in getting my issue fixed. I'm really pissed off with the kind of service provided by Reliance Digital TV and would like Reliance to refund my total amount of Rs 1834 (balance before taking the bronze 8 pack on 3rd April 2015) and close my account forever. And then please feel free to come and take your Dish and Set-Top Box.
Now coming to the main issue. Since the first week of April 2015 I have been getting 'No Signal' message on the screen whenever i'm starting up the Reliance Set-Top Box. And after waiting for 2-3 hours, it's working automatically. Everytime I'll have to wait for that long to see the Reliance logo on my TV. I rang up Reliance Customer Care and lodged a complain (Service Request:[protected]. The agent told me that Reliance will be sending an engineer within 48 hours and will fix the issue. I confirmed with the agent if they'd charge me for sending the engineer and he said they will NOT. The only charge will be of Rs 500 if incase the Set-Top Box is replaced. After 56 hours a local guy came saying that he was from Reliance and without any troubleshooting was replacing my current Set-Top Box with a very old model of Set-Top Box. Why should I accept a very old model of Set-Top Box? After couple of mins I received an SMS saying that Rs 175 has been taken off from my account for sending the engineer. The issue is still not fixed and when I rang again to speak to a supervisor, the customer care agent said that supervisors are not available. Everytime I rang up customer care (between 9am to 6pm), the agent said that the supervisors are not available. I was also told that Rs 175 will be refunded back within 48 hours but even that didn't happen and it's been 7 days now.
Now, I'm NOT interested in getting my issue fixed. I'm really pissed off with the kind of service provided by Reliance Digital TV and would like Reliance to refund my total amount of Rs 1834 (balance before taking the bronze 8 pack on 3rd April 2015) and close my account forever. And then please feel free to come and take your Dish and Set-Top Box.
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BIG TV — Pathetic services
Big TV has absolutely parthetic service, and they should not operate in a competitive marketplace.When I got Big TV in November last year, the team that came home to install the box never told me that most of the channels will be paid for. Then, I had to call the customer care number, which was hardly answered, to get the channels I wanted. Shockingly, they did not have packages for the channels I wanted- including Star World, MTV, Channel V and Colors. In fact, they did not even have Colors as an option.
The least that Mr. Anil Ambani's 'prestigious and trusted' company can do is to provide channels that the customers want,
Then I made the second biggest mistake (the first being choosing Big TV) of getting the connection recharged. The Big TV agents came home, charged some Rs.280 for giving us the channels we wanted (we were lucky enough to have the options of Colors, Star World and the music channels this time). However, because their systems were down, Big TV was unable to update their systems, and revive the channels we had requested for. It has been 10 days today, and nothing has come out of it. And you want to know the best part? They have been cutting Rs.6 everyday from our recharged amount as penalty for late recharge from our side. The buggers are yet to realize that we are suffering because their
systems are down, not because we have not paid the recharge amount.
While I take this officially to the consumer court, let me be your well wisher and advise you that cable TV is perhaps the best option till private players like Big TV decide to pull up their socks, and look beyond making money out of the services that they provide.