[Resolved]  Reliance Broadband — Demand for Billing After TErmination of Connection

Address:

Ahmedabad, Gujarat

Ref: Customer ID No.[protected] A/c.No.[protected]

*Request to terminate the services against above referred A/c.No. given on 05.04.2010.

* Received the acknowledgement for the same vide RE: ADAG=[protected] at 19.49 PM on 05.04.2010 -the service request ID No.[protected] was provided & we were asked to return the instrument from Broadband Customer Care(Mr.Vishal Kamble).

* Received the SMS on mobile No.[protected] 0n 06.04.2010 at 09.12:51 confirming that the service Request No.12371506 has been processed.

* Received the bill No.[protected] dtd.19.04.2010 for Rs.257.42 with due date 10.05.2010 for period from 19.03.2010 to 05.04.2010 against our above request.
* The payment for the same was made on 03.05.2010 vide chq.No.396650 for Rs.257.42 of Syndicate bank,Navrangpura Brach,Ahmedabad.
Ne bill was raised dated 23.05.2010 for Rs.129.09.
* On approaching , verbal instructions were received that we should ignore this since there was some communication problem in their office. However, they refused to acknowledge our written complain with an excuse that their system do not permit to give acknowledgment.
* Received another bill dated 23.06.2010 Rs. 25/= with a demand for Total Rs.153.09.
When Complained to their nodal office, the stock reply was received that billing made is correct & we should pay.

Is not this a case of cheating the customers for demanding the charges to the servicies not provided at all ?
Is customer not deprived of their rights ?
Should this complain to be taken to the Consumer Forum for betterment of Consumers ?